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ADCOA
Participant
September 1, 2023
Question

Adobe issues in One Drive

  • September 1, 2023
  • 2 replies
  • 1736 views

Hello Community,

I am having issues opening pdfs in One drive. I am able to open them from my local machine with no issues but once I upload them to One Drive, I get the following error message:

I have Adobe Pro DC installed on my machine, therefore I don't understand why this issue is happening. these are just regular pdfs not portfolios. If there is a solution out there for this issue, please advise, 

Thank you,

This topic has been closed for replies.

2 replies

P
pre32023460sfbk
Participant
September 1, 2023

  1. Check File Integrity: Ensure your PDFs aren't corrupted.

  2. Try Different Browser: Use an alternate browser for better compatibility.

  3. Disable Extensions: Disable browser extensions that may interfere.

  4. Clear Cache: Clear your browser's cache and cookies.

  5. Use Dedicated PDF Viewer: Download and open PDFs with a dedicated viewer like Adobe Acrobat Reader.

  6. File Size: Ensure PDF size doesn't exceed your OneDrive limits.

  7. OneDrive App: Use the OneDrive app on your computer.

  8. Internet Connection: Ensure a stable internet connection.

  9. Update Software: Keep your system and software updated.

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Eric Dumas
Community Expert
Eric DumasCommunity Expert
Community Expert
September 1, 2023

Hi,

can you confirm the exact version of the operating system you are using?

Can you also confirm the Syncing is fully working and share a screenshot showing where you open the files from once uploaded toOneDrive.

Did you try to connect the File > Open to Cloud Storage (OneDrive in your case) I use connection to Personal and Business accounts

 

 

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