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_Chris_Holm_
Participant
July 25, 2001
Question

ANNOUNCEMENT: New Doc Box Plugin Available

  • July 25, 2001
  • 368 replies
  • 30660 views
Intertrust has released an updated version of its Doc Box plugin for Adobe Acrobat 5.0 and Acrobat Reader 5.0.

Users that require the Intertrust digital rights management system in order to open secure pdf files are encouraged to download the new plugin. This new plugin also fixes problems for people who had system or debugger conflicts with the Doc Box plugin.

http://pdf.intertrust.com/support/

NOTE: This update is not supported on Windows 95. If you are using Windows 95 and are having issues with DocBox.api, simply remove any and all instances of this plugin. You can find the plugin by doing a search for "docbox.api" on your system.

Chris Holm

Product Support Manager, Acrobat
      This topic has been closed for replies.

      368 replies

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      _evelyn_crocker_
      Participant
      August 30, 2001
      Excuse me, none of you answered my question?

      How may I correct the following fualt?
      I am not unhappy with ADOBE! I realized who was to blame when I reread the instructions of Chris Holm - 01:28pm Jul 25, 2001 Pacific and I downloaded the new plugin but how can I follow through with his instructions when I can not open my Reader 5.0..
      It seems ACRORD32 in the Reader is causing the page fault.
      I did not open Netscape...
      ACRORD32 caused an invalid page fault in
      module DOCBOX.API at 0137:37030597.
      Registers:
      EAX=81570654 CS=0137 EIP=37030597 EFLGS=00010206
      EBX=0000000b SS=013f ESP=009ee2c0 EBP=009ef05c
      ECX=02400090 DS=013f ESI=019b7980 FS=40cf
      EDX=00000000 ES=013f EDI=00000000 GS=0000
      Bytes at CS:EIP:
      8b 42 08 89 85 c8 f2 ff ff 8b 4d fc 03 8d c8 f2
      Stack dump:
      37052160 00100010 00100010 00100010 00100102 00200102 01010020 00100048 00100010 00100010 00100010 00100010 00100010 00100010 00100010 00100010
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      _Aandi_Inston_
      Participating Frequently
      August 30, 2001
      "evelyn crocker" <ecrocoil@camalott.com> wrote:<br /><br />>Excuse me, none of you answered my question? <br /><br />This was the answer. What I tell you three times is true: DELETE THE<br />DOCBOX.API FILE. <br /><br />Aandi Inston
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      _Tom_Geschwender_
      Participating Frequently
      August 30, 2001
      >>why doesn't adobe correct its Reader 5? Please, advise<<

      Because it is not really an Adobe problem, it is an InterTrust problem. They wrote the api to work with their security program. Adobe only includes it because InterTrust asked them to include it. I am sure Adobe are even more unhappy with InterTrust right now than you are with Adobe.
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      _Gary_A__
      Participating Frequently
      August 30, 2001
      DELETE THE DOCBOX.API FILE.

      DELETE THE DOCBOX.API FILE.

      DELETE THE DOCBOX.API FILE.
      _
      _evelyn_crocker_
      Participant
      August 30, 2001
      This is my message when I tried to open my new Reader 5.0.
      I have reinstall it three xs and still can not open my reader. I don't see my solution in forum discussion other than downloading a new DOCBOX.API plug-in from another company, why doesn't adobe correct its Reader 5?
      Please, advise.

      ACRORD32 caused an invalid page fault in
      module DOCBOX.API at 0137:37030597.
      Registers:
      EAX=81570654 CS=0137 EIP=37030597 EFLGS=00010206
      EBX=0000000b SS=013f ESP=009ee2c0 EBP=009ef05c
      ECX=02400090 DS=013f ESI=019b7980 FS=40cf
      EDX=00000000 ES=013f EDI=00000000 GS=0000
      Bytes at CS:EIP:
      8b 42 08 89 85 c8 f2 ff ff 8b 4d fc 03 8d c8 f2
      Stack dump:
      37052160 00100010 00100010 00100010 00100102 00200102 01010020 00100048 00100010 00100010 00100010 00100010 00100010 00100010 00100010 00100010
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      _jackdem_
      Participant
      August 30, 2001
      Not on my communicator 4.61. Nothing screwy about it, no hacks made. I only use this to test my websites - 95% of the time I use IE. This baby was rock solid before deleting docbox. I reinstalled it and netscape is back to normal...but, of course, acrobat is crapping out now. Anyways, just a warning to others not to delete anything blindly.

      Shame, shame, double shame!!! Take it from a computer engineer (I`m not just computer scientist/programmer), this is a travsesty for a blue chip comp. like Adobe.
      _
      _sonic_
      Participating Frequently
      August 29, 2001
      um... jack, my netscape works fine with the docbox deleted, and so does the other 300 PC's we have here at this facility. You've definitely got something screwy going on if deleting a plugin from another program causes netscape to crash.
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      _jackdem_
      Participant
      August 29, 2001
      Watch out!!! Don't just delete docbox.api!!! If you are using netscape as a second browser, you'll see that it will crash when you try to open it. I am suffering the consequences right now! Just rename it. This is just plain nuts!
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      _Jessica_Anne_
      Participant
      August 29, 2001
      I am not very computer literate and would appreciate greatly if someone could tell HOW to delete the old docbox.api. This might have taken some of you only an hour but it has taken me days to get to this point. Please Help Me!!! Thanks
      _
      _Aandi_Inston_
      Participating Frequently
      August 29, 2001
      "Jessica Anne" <unfinishedwoman@yahoo.com> wrote:<br /><br />>I am not very computer literate and would appreciate greatly if someone could tell HOW to delete the old docbox.api. <br /><br />Use START BUTTON > Find > Files Or Folders.<br /><br />Next to NAMED type: docbox.api<br />Next to CONTAINING TEXT, leave blank<br />Next to LOOK IN, click and select LOCAL HARD DRIVES (not MY COMPUTER).<br /><br />Click FIND NOW<br /><br />You should have a list of files, probably just one, called docbox.api.<br />Ignore any in the list with a different name. <br /><br />For the ones you want to delete, RIGHT click on the name and select<br />DELETE.<br /><br />Aandi Inston
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      _Tom_Geschwender_
      Participating Frequently
      August 28, 2001
      >>Just looks plain bad on you! SHAME!!!<<

      I'm sorry, but my motehr gave me this tie for Christmas, and I have to wear it.
      _
      _jackdem_
      Participant
      August 28, 2001
      Wasted an hour on this!!!

      How can such a fatal error be ignored like this??? Just looks plain bad on you! SHAME!!!
      _
      _Aandi_Inston_
      Participating Frequently
      August 28, 2001
      jackdem <plateau_creations@yahoo.com> wrote:<br /><br />>Wasted an hour on this!!! <p>How can such a fatal error be ignored like this??? <br /><br />What are you talking about?<br /><br />Aandi Inston
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