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_Chris_Holm_
Participant
July 25, 2001
Question

ANNOUNCEMENT: New Doc Box Plugin Available

  • July 25, 2001
  • 368 replies
  • 30660 views
Intertrust has released an updated version of its Doc Box plugin for Adobe Acrobat 5.0 and Acrobat Reader 5.0.

Users that require the Intertrust digital rights management system in order to open secure pdf files are encouraged to download the new plugin. This new plugin also fixes problems for people who had system or debugger conflicts with the Doc Box plugin.

http://pdf.intertrust.com/support/

NOTE: This update is not supported on Windows 95. If you are using Windows 95 and are having issues with DocBox.api, simply remove any and all instances of this plugin. You can find the plugin by doing a search for "docbox.api" on your system.

Chris Holm

Product Support Manager, Acrobat
      This topic has been closed for replies.

      368 replies

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      _John_Vowles_
      Participant
      August 28, 2001
      I found by accident that Acrobat will now work by installing Real Download in addition to RealPlayer 8 Plus. This worked perfectly with the IRS website. I still have Docbox installed as Docbox.old, as advised by Intertrust. I am using Windows 95. I no longer get the faulty plugin message. Unless I'm just lucky, this may be the solution for some people with PDF problems. Good luck!
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      _Tom_Geschwender_
      Participating Frequently
      August 28, 2001
      Thank you all for deleting the docbox.api and getting it over with.
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      _Richard_Godin_
      Participant
      August 28, 2001
      Thank you, William Feuss! I followed your advise and deleted docbox.api and now Acrobat Reader works!!!
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      _William_Feuss_
      Participant
      August 28, 2001
      Thank you, W. T. Allen! Deleting docbox.api allowed Reader to function.
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      _William_Feuss_
      Participant
      August 28, 2001
      Like Lauren Conklin, I have downloaded and installed both Acrobat Reader 5.0 and the new docbox plug-in, yet the acrord32 error message with the invalid page fault persists. Reader crashes upon invocation at the page fault. I heartily agree with Lauren that this is really frustrating! Now what?
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      _W_T_Allen_
      Participating Frequently
      August 27, 2001
      Delete docbox.api
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      _lauren_conklin_
      Participant
      August 27, 2001
      i have downloaded adobe acrobate reader 5.0 and have also downloaded the intertrust program to fix the docbox problem and i am still getting the error message acrord32 docbox.api at 0137:37023915 now what do i do. i was also never able to get to the help menu to check if the plug in was downloaded properly. please help. this is really frustrating!!!!!!!!!!!
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      _de_Siem_
      Participating Frequently
      August 27, 2001
      WOW 3 posts in a row with grateful people. Now that is something you don't see alot around this place....:)
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      _Tom_Geschwender_
      Participating Frequently
      August 24, 2001
      Of course it works like a charm. You had doubts?

      Have we ever lied to you before?
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      _gregory_klen_brooks_
      Participant
      August 24, 2001
      THANK YOU!!!
      I deleted all docbox applications and now it works like a charm!!!!
      Show more replies
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