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Ashlee38390663og15
Participant
July 2, 2024
Question

App crashes everytime I try to Print

  • July 2, 2024
  • 1 reply
  • 339 views

So everytime I try to print a PDF the mouse keeps spinning like its thinking or processing and just keeps doing that and its like its frozen like that and won't print.  The only thing I can do is to force quit so it stops.  Anyone know how to fix this?

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1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
July 11, 2024

Hi there 
 
Hope you are doing well and sorry to hear that
 
Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.
 
What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.2089x installed. Go to Help > Check for updates and reboot the computer once.

 

If it still doesn't work please collect the Crash/freeze logs (https://adobe.ly/3xHxEER) and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.
 
Regards
Amal



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