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D
defaultiuj9m7d06nilAuthor
Participant
August 29, 2024
I tried that too, it didn't help. I will see about getting you the logs you requested.
S_S
Community Manager
S_SCommunity Manager
Community Manager
August 29, 2024

@defaultiuj9m7d06nil Sure! We will be on standby till you share the logs, so we can take it up to the dev team for investigation.


-Souvik

D
defaultiuj9m7d06nilAuthor
Participant
August 30, 2024

I think I was able to send them, can you please confirm?

S_S
Community Manager
S_SCommunity Manager
Community Manager
August 29, 2024

Hi @defaultiuj9m7d06nil,

 

Hope you are doing well. Sorry for your experience! 

 

Have you tried running the app as administrator? You can right click the app icon, from the menu, click "Run as Administrator."

 

If this does not work, please help us gather the logs from your machine: https://adobe.ly/3MwSc6p. Please make sure Procmon is selected. You can upload logs using this tool and share your Unique log ID with us. 


^Souvik

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