Cancelled membership during free trial, still got charged and membership now converted to annual

Question

Hi,I have a question re: the membership cancellation: - I cancelled my free trial during the trial period;- I have a confirmation of cancellation in my email;- Several days after, I still got charged a monthly fee;- When I am trying to cancel now, I am threatened by an early cancellation fee in the amount of the annual membership.- There is no way to contact Abode to correct their billing mistake other than this forum. Would anyone know what could be done to correct this? Thank you,Nadia

try67 · Answer

This forum is NOT the place to handle such issues. You should contact Adobe directly for help with this issue, using one of these channels:

Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(make sure pop-ups are not blocked; type "Agent" to chat with a real person, or via phone, during working hours)
Twitter: https://twitter.com/AdobeCare
There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

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