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Participant
August 13, 2023
Answered

Cannot switch between old and new UI after reinstalling Acrobat

  • August 13, 2023
  • 2 replies
  • 4564 views

After reinstalling Adobe Acrobat, I no longer seem to be able to “Enable new Acrobat” nor “Disable New Acrobat” to switch between the old and new UI schemes. I am stuck on the old UI even though I was previously able to access the new UI. The button just does not appear in the View menu anymore.

Is this a bug, or did the latest update remove the new UI, or did something else occur?

This topic has been closed for replies.
Correct answer Darren L.

After looking into this issue, here's what I've found:

The new Acrobat UI (named the “Modern Viewer”) is set as a phased rollout that becomes available to users differently over time. Under normal circumstances, about 25% of users will have been offered the new UI as at June this year. The passage of time is measured by number of sessions, and when you reinstall Acrobat the clock is set back to zero, so you will have to keep using Acrobat until such a time when the new UI is offered.

However, in my case, I was able to use my knowledge of the Windows Registry and Group Policy objects to set appropriate values and enable the new UI early. I will not be providing any instructions for this as I do not condone registry editing for the inexperienced. For those who know what they're doing, here's everything you'll need to make it happen. 

2 replies

Darren L.AuthorCorrect answer
Participant
September 25, 2023

After looking into this issue, here's what I've found:

The new Acrobat UI (named the “Modern Viewer”) is set as a phased rollout that becomes available to users differently over time. Under normal circumstances, about 25% of users will have been offered the new UI as at June this year. The passage of time is measured by number of sessions, and when you reinstall Acrobat the clock is set back to zero, so you will have to keep using Acrobat until such a time when the new UI is offered.

However, in my case, I was able to use my knowledge of the Windows Registry and Group Policy objects to set appropriate values and enable the new UI early. I will not be providing any instructions for this as I do not condone registry editing for the inexperienced. For those who know what they're doing, here's everything you'll need to make it happen. 

Mike_Gondek10189183
Community Expert
Community Expert
August 13, 2023

That is only available in the acrobat reader at this time, maybe you are trying in Acrobat Pro.

 

https://www.youtube.com/watch?v=IIV8iKREunw

Darren L.Author
Participant
August 13, 2023

Hi @Mike_Gondek10189183, I don't think that is accurate. I was previously using Acrobat Pro before reinstalling on the same machine, and I still have Acrobat Pro now. But after reinstalling, it appears the new UI as well as all its traces has just “disappeared.”

Participant
September 19, 2023

Hey @Darren L. did you end up finding the fix for this? Just ran across a similar issue