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coliviaknight
Participant
July 19, 2023
Question

Error message

  • July 19, 2023
  • 1 reply
  • 235 views

Getting messages that my installation might be corrupt when I try to convert pdf to Word or try to create a form. I am opening Acrobat through my Creative Cloud account.

    This topic has been closed for replies.

    1 reply

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    July 19, 2023

    Hi coliviaknight,

     

    Thank you for reaching out.

     

    Please try reinstalling the application using the following steps:
    -Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
    -Reboot the machine
    -Install Adobe Acrobat from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html. 

    If you still get the error message, share the screenshot with us.

     

    Let us know how it goes.

     

    Thanks,

    Meenakshi

     

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