Error on "Convert files to a single PDF" with Ventura (MAC)

Question

Acrobat Pro 23.0 on MacBook pro 15" i9 Monterey works fine.

I migrated my occount to MBP 16 M1Max with Ventura and I cannot use "combine file in a single PDF". It stops with a message "Impossible to convert file.png (or other format). Delete it and try" (I translate fron Italian).

Same files on MBP15 works fine (Acrobat convert all the files in a single PDF).

I think I solved it (I hope this can help someone):

On Acrobat Preferences - General - disable "Enable native OS mode for optimal performance".

Now it works fine!

RobertoDG · Accepted Answer

Thanks Karl,I hope I understand.To solve the error on Acrobat version 2023.003.20201 on MBP16" M1 max with Ventura during the function "Combine files in a single PDF" (sometime il crashes, sometime appears the message "Impossible to convert file.png (or other format). Delete it and try", follow theese steps.Go to Preferences - General - and disable "Enable native OS mode for optimal performance".It works fine now!See the attached file to disable the function (in IT language).

Karl Heinz Kremer · Answer

Thanks for posting the solution. To make it easier for others to find it, would you mind posting it as an actual comment? I can then select it as the correct solution, and that would make it obvious for others that this problem is solved.

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