How can I deactivate a copy of Acrobat Pro X on a laptop I do not have anymore and reinstall it on a new laptop?

Forum|Forum|9 years ago
March 27, 2017
2 replies
1230 views

I have two registered copies of Acrobat Pro X. One is on a laptop I no longer have and I never had a chance to deactivate it. How can I have that copy deactivated and reinstalled on a new laptop I just purchased? I have the key in my Adobe profile....thanks.

Install update and subscribe to Acrobat

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Correct answer kglad

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html and request an activation count reset.

ask for nothing else or you'll be refused.

alphatuffAuthor

Participant

KGLAD your answer was correct! I have downloaded, installed, and registered my Adobe Acrobat Pro...thank you!

kglad

Community Expert

good to hear!

(p.s when using the adobe forums, please mark helpful/correct responses, if there are any.)

C

Chris22536278apm8

Participant

kglad,

I know this reply is 7 years later, but I'm having the same issue with resetting my activations. The Virtual Assistant is saying I need an active subscription to deactivate my Adobe Pro XI. Any hope for me??

kglad

Correct answer

Community Expert

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html and request an activation count reset.

ask for nothing else or you'll be refused.

alphatuffAuthor

Participant

Thank you! I will try this tomorrow and report back. I appreciate your help.

kglad

Community Expert

you're welcome.

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