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Inspiring
July 26, 2023
Answered

How often is Adobe's EUTL server sync'ed with the EU's TSLs?

  • July 26, 2023
  • 2 replies
  • 1326 views

Hello all,

For me it is completely mysterious as to what is the update frequency of Adobe's EUTL server(s) with the TSLs published by each EU country's supervisory body in charge of granting and withdrawing the qualified status for trust service providers, and which is responsible for establishing, maintaining and publishing their respective country's trusted list.

Does anybody know?

Personnaly, I find that the lack of this information should be classified as a bug.

Why? Because Adobe provides one of the very best PAdES signature validation application in the world.

Thousands of companies and users actually rely on this tool to properly validate digital signatures coming from their customers, suppliers, employees, shareholders, etc.

The fact that Adobe put in place the very stringent AATL program, EUTL support, personal trust configuration parameters and setup and many other digital signature validation features are an evident proof that Adobe takes this matter very seriously.

So now that we have this most valuable tool well in hand for validating digital signature transactions, nobody actually knows when a particular set of critical new information in the EU's TSLs will be taken into account, thus rendering Adobe's validation feature suddenly useless...

If at least there was some indication of an update frequency, it would be possible when a validation problem occurs, to wait until the next update cycle to perform the validation process again so as to get proper confirmation that the validation problem is not due to a trust setting issue.

Would be very happy to learn what others and Adobe have to say on this important matter.

    This topic has been closed for replies.
    Correct answer fdevoret

    Hello all, obviously nobody knows the answer for fact. However from experience, it seems like Adobe synchronizes its "EUTL Adobe Server" with the member states' TSL approximately once a month. At the time I am writing this post, the most recent update was performed August 9, 2023. May this information be of use to anyone who has the same question. Please note that this update has nothing to do with the update of the following page https://helpx.adobe.com/fr/document-cloud/kb/european-union-trust-lists.html which is totally out of synch, and I would not recommend anybody to refer to this list for any other purpose than understanding the EUTL concept.

    2 replies

    fdevoretAuthorCorrect answer
    Inspiring
    August 19, 2023

    Hello all, obviously nobody knows the answer for fact. However from experience, it seems like Adobe synchronizes its "EUTL Adobe Server" with the member states' TSL approximately once a month. At the time I am writing this post, the most recent update was performed August 9, 2023. May this information be of use to anyone who has the same question. Please note that this update has nothing to do with the update of the following page https://helpx.adobe.com/fr/document-cloud/kb/european-union-trust-lists.html which is totally out of synch, and I would not recommend anybody to refer to this list for any other purpose than understanding the EUTL concept.

    kglad
    Community Expert
    Community Expert
    August 19, 2023

    thanks for the info, and sorry no one responded to your post. 

     

    but using so many acronyms may have been problematic, though it's possible that people in the eurpean union (or users more knowlegeable than me) may be familiar with them.

    kglad
    Community Expert
    Community Expert
    July 26, 2023

    this is adobe's public page, https://helpx.adobe.com/document-cloud/kb/european-union-trust-lists.html

     

    ================================================

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



    <"moved from using the community">
    fdevoretAuthor
    Inspiring
    July 26, 2023

    Thank you @kglad for your guidance. However I am not sure if I did something wrong.

    My question is an Adobe Acrobat question related to the EUTL update process in Adobe Acrobat and I have not found any answer so far. Did I not write my question in the right section of the community?

    To be more specific here is what is on France's TSL 

    And here is what is on the page you pointed to me:

    I am just wandering as to when the correct information will appear? Tonight? Tomorrow? In one week? In one month?

    Any help will be appreciated.

    kglad
    Community Expert
    Community Expert
    July 26, 2023

    you posted in a forum about the forums themselves. i moved your post to the acrobat forum.