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L
liu_6229
Participant
September 19, 2024
Question

I couldn't use AI Assistant on Desktop. and Couldn't see AI Assistant on Mac and Web

  • September 19, 2024
  • 1 reply
  • 252 views

I login my account.

I can see AI Assistant on Desktop, but when I ask AI a question, it show error.

The error is
We couldn't complete your request
You're not currently eligible for access to generative Al features in Acrobat.

or

We couldn't complete your request
Something went wrong. Please try again.

 

And I also couldn't see the AI Assistant on Mac and Web.

 

 

This topic has been closed for replies.

1 reply

A
Adobe Employee
Aishwarya370655938q3a
Adobe Employee
September 19, 2024

Hi @liu_6229 Thankyou for reaching out. 
Hope you are doing well.

Please try to Signout and Sign in back to the Application and web, then try to use the AI feature. It will work.
(Sometimes What happens, when we Purchase a new plan/ have changed a plan, It won't be synched to our Application/ Web. We will have to signout and sign in back inorder for it to reflect).

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