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Nitzan34060563su3i
Participant
December 6, 2023
Question

Karbon Font is greyed out

  • December 6, 2023
  • 2 replies
  • 732 views

Hi

I'm having issues with a missing Karbon font on Adobe Acrobat documents.

i can see the Karbon font in the text but when i try to change other places of the text to be Karbon too it's greyed out.

couldnt find anywhere to install it.

 

thank you.

    This topic has been closed for replies.

    2 replies

    N
    Nitzan34060563su3iAuthor
    Participant
    December 11, 2023

    Karbon is missing in all PDFs with no error message. The file I'm trying to change has no restrictions.

    ניצן

    Nitzan Yemini
    IT Support, IBEX
    __________________________
    [P.I removed by Moderator]

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    December 12, 2023

    Hi there

     

    It seems like to be a font issue. The font may not be available on your computer or you may not have the permission to use the font.

     

    Please try to recreate the PDF from the original source file via Acobat Pro and see if that helps.

     

    For more information please check out the help page https://helpx.adobe.com/acrobat/using/pdf-fonts.html

     

    Regards

    Amal

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    December 7, 2023

    Hi @Nitzan34060563su3i 

     

    Hope you are doing well and thanks for reaching out.

     

    Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. Do you get any error message when you try to change the font? If yes, please share the screenshot of the same for a better understanding.

     

    Also check for any restrictions applied to the document. Open the PDF > Go to Document Properties (Ctrl+D) > Under the security tab > check the document restriction summary for any kind of restriction applied.

     

    We are here for help, just need more information.

     

    ~Amal

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