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M
Mihael33907128pbej
Participant
November 28, 2023
Answered

Kommentare verlangsamen Arbeit mit Adobe Pro

  • November 28, 2023
  • 1 reply
  • 571 views

Als Strafverteidiger erhalte ich vermehrt Ermittlungsakten von Staatsanwaltschaften im PDF-Format. Auf Grund gesetzlicher Verordnung tragen die Akten meinen Namen als Wasserzeichen. Auf jeder Seite ist eine Seitenüberschrift in Form von geschützten Kommentaren eingefügt (8 Pro Seite). Das macht in einem 500 Seiten-Dokument 4.000 Kommentare, die nicht gelöscht werden können. 

 

Während man die Dokumente mit Edge flott durchscrollen kann, funktioniert es bei Adobe Pro nur kurze Zeit. Irgendwann hat er alle Kommentare geladen, da die Leiste mit den Kommentaren aufgeht. Ab da reagiert page-down nur noch in Zeitlupe. Wenn man drauf bleibt, stürzt Adobe Pro ab.

 

Meine Frage: gibt es eine Möglichkeit, das Laden der Kommentare in Adobe Pro zu verhindern oder eine andere Lösung, um gegen Löschen geschützte Kommentare aus dem Dokument zu entfernen?

This topic has been closed for replies.
Correct answer Amal.

Hi @Mihael33907128pbej 

 

Hope you are doing well and thanks for reaching out.

 

Is this an issue with the PDFs having high number of comments or with other PDFs as well having less comments? Please try with a different PDF file and check.

 

Go to Preferences (Ctrl, Cmd+K) > Commenting > Uncheck 'Show comments pane When a PDF with comments is opened' > Click OK and reboot the application once and see if that works.

 

Also make sure you have the recent version 23.06.20380 installed. Go to Help > Check for updates and reboot the computer once. And try to repair the installation from the help menu (Win Only)

 

If it still doesn't work, Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html  , and Crash/freeze logs https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

Regards
Amal

 

 

1 reply

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
November 28, 2023

Hi @Mihael33907128pbej 

 

Hope you are doing well and thanks for reaching out.

 

Is this an issue with the PDFs having high number of comments or with other PDFs as well having less comments? Please try with a different PDF file and check.

 

Go to Preferences (Ctrl, Cmd+K) > Commenting > Uncheck 'Show comments pane When a PDF with comments is opened' > Click OK and reboot the application once and see if that works.

 

Also make sure you have the recent version 23.06.20380 installed. Go to Help > Check for updates and reboot the computer once. And try to repair the installation from the help menu (Win Only)

 

If it still doesn't work, Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html  , and Crash/freeze logs https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

Regards
Amal

 

 

M
Mihael33907128pbejAuthor
Participant
November 30, 2023

Issue solved with the first tip. thank you!

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