License information request

Forum|Forum|1 year ago
March 3, 2024
2 replies
860 views

Hi, since I subscribed to Creative cloud I am getting the licensing information on your keychain pop up all the time on my MacBook Pro. It is like a bug that won't go away and can't turn it off. Any help please?

Account management

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try67

Community Expert

What's the exact version number of the application (You can find it out by going to Help - About Adobe Acrobat)? What's your OS version?

R

Russell29867777or1lAuthor

Participant

Hi

My OS is MacOs Ventura v13.5.2
Adobe Acrobat V 2019.021.20056

Thanks
Russell

kglad

Community Expert

did you enter your mac password?

R

Russell29867777or1lAuthor

Participant

Yes and then ‘Always allow’! This is recurring and never ends.

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from account, payment & plan>">

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