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Participant
March 3, 2024
Question

License information request

  • March 3, 2024
  • 2 replies
  • 860 views

Hi, since I subscribed to Creative cloud I am getting the licensing information on your keychain pop up all the time on my MacBook Pro. It is like a bug that won't go away and can't turn it off. Any help please?

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2 replies

try67
Community Expert
Community Expert
March 4, 2024

What's the exact version number of the application (You can find it out by going to Help - About Adobe Acrobat)? What's your OS version?

Participant
March 4, 2024
Hi

My OS is MacOs Ventura v13.5.2
Adobe Acrobat V 2019.021.20056

Thanks
Russell
kglad
Community Expert
Community Expert
March 3, 2024

did you enter your mac password?

Participant
March 3, 2024
Yes and then ‘Always allow’! This is recurring and never ends.
kglad
Community Expert
Community Expert
March 3, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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