Skip to main content
M
Mike36148586boau
Participant
March 18, 2024
Question

Lost text after exporting

  • March 18, 2024
  • 1 reply
  • 245 views

I was trying to export a filled-in PDF for an assignment, however, all text boxes that used any special symbols (i.e. pi, ∞, ∈) completely disappeared. What was even worse was that after exporting, the text disappeared from the Adobe Acrobat document itself. No option to revert it, undo it or to recover a previous version. Hours of work lost and a failed assignment.

 

Is there any way to remedy this?

    This topic has been closed for replies.

    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    March 26, 2024

    Hi there


    What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.01.20615 installed. Go to Help > Check for updates and reboot the computer once.

    Also try to repair the installation from the help menu (Win Only) and see if that works.

    Please try to reset the Acrobat preferences as described here https://adobe.ly/3IT5N6l


    Also try exporting the PDF online via https://adobe.ly/3vhaggc and see if that works.


    ~Amal

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices