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Louisa-Marie31683932siid
Participant
August 15, 2023
Question

Pdf turned white and can’t be saved

  • August 15, 2023
  • 1 reply
  • 536 views

I was working on a document and it suddently turned white I can't see anything of my work and I can't save the document. Does anybody has an idea on how I can restore my pdf? It is still open on my computer but it just looks like an empty page.

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    1 reply

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    August 20, 2023

    Hi @Louisa-Marie31683932siid 

     

    Sorry to hear about what happened.

    The description shows the application was frozen while working on a PDF file. If that is the case, and it often happens, please try a couple of steps to fix it.

    • Keep your application up to date.

    Go to Acrobat> Help > Check for updates and reboot the computer once (you must save all the work before restarting)

    To download the patch manually, more information about this release is here: Release Notes | Adobe Acrobat, Reader

    • If it files a specific issue and happens with particular files, then 

    Navigate to Acrobat>Menu>Preferences>Security (Enhanced)>disable "Protected Mode at Start-up", "Protected View" and "Enhanced Security">OK>close and reopen Acrobat

    Note: these changes are only for testing purposes. Once tested, please change it back to the previous setting. 

    • Acrobat>Menu>Help>Repair Installation [windows only]

     

    Thanks,

    Akanchha 

     

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