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brianc91115073
Participant
February 28, 2019
Question

Re: Can't save: "The file may be read-only, or another user may have it open. Please save the document with a different name or in a different folder."

  • February 28, 2019
  • 3 replies
  • 8236 views

I am having this issue and none of the fixes here have worked. I don't have file syncing. I have full access to the folders. But I can't save any PDFs.

I have removed Acrobat and re-installed. Same issue.

This topic has been closed for replies.

3 replies

M
Mike336918213zqa
Participant
November 17, 2023

Try this: https://x.com/xPr0grammer/status/1725593758148825094?s=20

K
katrinem61139677
Participant
April 25, 2019

I had the same issue. I finally found a solution, which works for me at least.

Go to Edit > Preferences > General > uncheck Show online storage when saving files > OK. 

Hope it works for you as well!

    Meenakshi Negi
    Meenakshi Negi
    Legend
    March 1, 2019

    Hi Brianc,

    As you have mentioned above, you have already tried other fixes as suggested.

    While saving the PDF's, please check if the preview window is enabled or not in the windows explorer.

    If it is enabled, try to disable the preview window and save the file in the application.

    Check if it helps.

    If the issue still persists, please share the details as asked below:

    - Does this issue occur with a particular document or with multiple PDFs?

    - Please share the exact workflow you do when you receive the error message.

    - What is the application version installed on the machine? Take help from here Identify the product and its version for Acrobat and Reader DC

    - OS version on the machine?

    We will be waiting for your response.

    Let us know if you need any help.

    Regards,

    Meenakshi

      B
      brianc91115073Author
      Participant
      March 1, 2019

      File preview windows is not on.

      The issue occurs with every PDF on my computer.
      I open a PDF (all contained locally - some on the desktop, some in the documents folder, etc.). I make any edit. I save. When I click save I get the error "The document cannot be saved. Access Denied."

      This is a personal laptop - not part of a domain. I am logged in with an administrator account with full access to all of the folders where the PDFs are saved. I even tried running Acrobat as an administrator, but got the same result.

      This is Windows 10, Acrobat version 19.010.20098

      Meenakshi Negi
      Meenakshi Negi
      Legend
      March 1, 2019

      Thank you for the information.

      Please let us know since when you have started experiencing this issue.

      Try once to repair the installation.  In the application, go to Help > Repair Installation.

      Check if that makes any difference.

      Did you make any changes on your machine recently?

      Would you please share any sample file with us on which you receive the error message? How to share a file using Adobe Document Cloud

      Let us know what kind of changes you make on the PDFs.

      Share the screenshot of the error message with us.

      To share the screenshot, use the steps provided below:

      - Click on the insert icon provided in the reply window as shown below:

      - An Insert Image window will appear.

      - Then click on Insert Image and browse the location where you have saved the screenshot file.

      - Select the file and click on Open > Insert Image.

      Regards,

      Meenakshi

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