Skip to main content
Participant
November 14, 2023
Question

Redaction area looks good but once applied takes too much

  • November 14, 2023
  • 2 replies
  • 775 views

I have been using redaction for years without incident.  Suddenly when I redact a section of document at the top, leave 2 lines of text displayed, and then redact a large area below the 2 lines of text I wish to leave displayed it looks fine in the screen but once I hit Apply it is stripping the 2 lines of text between the 2 areas to be redacted.  I have tried using Ctrl+Drag but that makes no difference in the end result.  I have tried to ensure I positioned my mouse very  tightly up to the area to be redacted to ensure I am redacting the smallest amount possible and leaving sufficient area around the area I do not wish to be redacted.  Super frustrated.  Thanks in advance for any help!

This topic has been closed for replies.

2 replies

Adobe Employee
November 16, 2023

Hi,

Sorry for the inconvinience.

Is issue happening with only one/few files at your end or all the files, can you share one sample file which can demostrate the issue, also few snapshots or a video recording demostrating the issue would be really helpful.

Do share your app version as well (Help -> About), and OS version.

Thanks,

Charu Karwa

Participant
November 14, 2023

I also just checked >Help >Updates, updated th program, rebooted my PC and tried again but had same result.