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Xpeedio2024
Participant
January 4, 2024
Question

Selecting files in explorer with Acrobat Reader installed make computer freeze

  • January 4, 2024
  • 1 reply
  • 666 views

Hello

 

Selecting files in explorer with Acrobat Reader (latest version) installed make computer freeze (not responding).

Selecting a different default reader, like Chrome, for PDF does not fix the issue.

Uninstalling Acrobat make the problem go away. It come back when I reinstalled Acrobat again.

I've tried to install different versions, the issue remains as long as Acrobat is installeed on computer.

How do I solve this? Not looking to reinstall the computer as a solution, I wan't to fix the problem if I come across it again.

 

Thanks!

Best regards

This topic has been closed for replies.

1 reply

Eric Dumas
Community Expert
Eric DumasCommunity Expert
Community Expert
January 4, 2024

Hi, 

can you share the exact version of your operating system and software? some details on your hardware would help.

when you say 'Selecting files' is it when you try to open the files or just highlighting them?
Can you list the exact steps you take so we can try to reproduce your issue.

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Xpeedio2024Author
Participant
January 4, 2024

This is an image I saved during troubleshoot. It's the genereal msinfo32.

As you can see the user is running Win 11 Pro. The issue is when highliting the files in explorer. I'm not trying to open them.

I need to connect to computer to get the versions of Acrobat, they should still be in the donload folder, I'll get back to you with that as soon as I've get hold of user.

 

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