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Outdoor Decor32567353j1fv
Participant
September 27, 2023
Question

"Split" function now has a major glitch after installing latest update

  • September 27, 2023
  • 1 reply
  • 2334 views

As part of my job, I split documents on a daily basis by "bookmark name".  I download all of my company's invoices, create bookmarks for each one, and split them by bookmark name so I can add them to a shared drive.  

After Adobe rolled out the latest update, this process has become incredibly frustrating.  It takes me 4-5 tries to get invoices to split and go into a designated folder.  

Can someone pleaseee look into this?  

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    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    September 27, 2023

    Hi @Outdoor Decor32567353j1fv ,

     

    I hope this message finds you well. Thank you for reaching out to us.

     

    I'm sorry to hear that you're experiencing this issue. To better assist you, could you please let me know if this problem started after a recent update or if it was occurring before as well?

     

    When you attempt to split the documents by bookmarks, what exactly happens? If possible, a brief video recording of your workflow and the issue would greatly help us understand the situation.

     

    Additionally, could you confirm if this problem is specific to a particular PDF file, or if it's affecting all PDFs? It might be useful to try with a different PDF file to see if the issue persists.

     

    To ensure that you're using the most up-to-date version, please go to Help > Check for updates and install version 23.06.20320 if available. After updating, don't forget to restart your computer.

     

    For Windows users, you may also attempt to repair the installation from the Help menu. If you're on a Mac, please follow these steps to reset the Acrobat preferences: How to reset Acrobat Preference settings to defaul... - Adobe Support Community - 4792082

     

    If the issue persists, you might want to consider creating a new test user profile with full admin rights on Windows or enabling the root account on a Mac to see if the problem persists in those environments.

     

    Please don't hesitate to let me know if you need further assistance. We're here to help.

     

     

    Regards

    Amal

    O
    Outdoor Decor32567353j1fvAuthor
    Participant
    October 3, 2023

    Good morning, 

     

    I tried repairing the installation, as you suggested.  It did not have any effect on the issue.   I continue to experience the same frustration every day.  

     

    Here is a video of what happens:

     

    https://drive.google.com/file/d/1-lTg9we4eqZV28rKK8HnhDuUxZ3VU3lI/view?usp=sharing 

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    October 3, 2023

    Hi there

    We are sorry to hear that the issue still persists. Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html  , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html  and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

    Regards
    Amal

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