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Marcos3246246126t9
Participant
September 22, 2023
Answered

Tentei desinstalar e instalar novamente para parar de receber essa notificação, porém não resolveu

  • September 22, 2023
  • 3 replies
  • 507 views

    This topic has been closed for replies.
    Correct answer Amal.

    Hi there,

     

    The new version 23.08.20555 of Acrobat is now available addressing the fix for the issue.

     

    Please update the application from the help menu > check for updates and reboot the computer once.

     

    You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

     

    Regards

    Amal

    3 replies

    Amal.
    Amal.Correct answer
    Legend
    February 28, 2024

    Hi there,

     

    The new version 23.08.20555 of Acrobat is now available addressing the fix for the issue.

     

    Please update the application from the help menu > check for updates and reboot the computer once.

     

    You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

     

    Regards

    Amal

    Amal.
    Amal.
    Legend
    January 26, 2024

    Hi @Marcos3246246126t9 

     

    Our engineering team requires some more information, could you please share the value of GUID present at 'Computer\HKEY_CURRENT_USER\Software\Adobe\CommonFiles\CRLog' in the Registry Editor?

     

    Here's the sample for that.

     

    ~Amal

    Amal.
    Amal.
    Legend
    September 22, 2023

    Hi @Marcos3246246126t9 

     

    Hope you are doing well and thanks for reaching out.

     

    Please try the troubleshooting steps shared in the help page https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html and see if that works.

     

    If it still doesn't work, Would you mind collecting the Adobe Crash/freeze logs https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html and sharing them via any cloud storage? Just upload the log file to the cloud generate the link and share that link with us for further investigation.

    Regards
    Amal

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