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JUDY34982337rheu
Participant
August 30, 2024
Answered

Text Converted to Box Characters when Opening in New Acrobat

  • August 30, 2024
  • 1 reply
  • 304 views

All of my users have recently been moved to Adobe's subscription plan and upgraded to the latest version of Acrobat.  When opening some .pdfs that were created in the older version of Acrobat (2017, 2020), some documents contact character boxes instead of text, making the document unreadable.  If the document is opened in the original older version, it displays fine.  How can I correct this so it's readable in the new version?

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Correct answer Tariq Ahmad

Hi @JUDY34982337rheu, 

 

Sorry for the delayed response and the troubled experience. 

This was a known issue and has been fixed. Please ensure Acrobat is updated. To check for pending updates, launch Acrobat > Help > Check for Updates. 

 

If you’re still experiencing this issue, I encourage you to share any additional details or steps that led to it. This will assist us in diagnosing and fixing the issue more effectively.

 

Thank you for your patience and understanding as we work to make things right.

 

~Tariq

1 reply

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Community Manager
Tariq AhmadCommunity ManagerCorrect answer
Community Manager
October 11, 2024

Hi @JUDY34982337rheu, 

 

Sorry for the delayed response and the troubled experience. 

This was a known issue and has been fixed. Please ensure Acrobat is updated. To check for pending updates, launch Acrobat > Help > Check for Updates. 

 

If you’re still experiencing this issue, I encourage you to share any additional details or steps that led to it. This will assist us in diagnosing and fixing the issue more effectively.

 

Thank you for your patience and understanding as we work to make things right.

 

~Tariq

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