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A
Alastair L
Inspiring
July 31, 2024
Answered

Where do I log Acrobat bugs for the Adobe Dev teams… and where's theat phone support number?!

  • July 31, 2024
  • 1 reply
  • 893 views

There used to be a thing called User Voicce for loggin Adobe CC bug — I can't find it anymore. A post I made in Discussions years ago suggested this link to Wishform Feedback and Feature Requests page and form (now with page title but no form!!).

What are we supposed to do to log bugs these days? I can't even find the telephone support numbers any more on this website… <sigh/>

Also, how do I find the local number to call Adobe for support on this?

 


Bug 1.
When using the Hand tool, the tool often converts to the behavior expected of the selection tool. Even while keeping the hand tool icon on screen, so it's no keyboard shortcut (Command key) simualtion doing this.
Video below  illustrates the issue completely  I think.
Tool starts selecting text or drawing blue-shaded highlight marquees on the page, meaning it no longer moves the page(s) up/down or left/right when I click down the cursor and drag around.
The Hand tool is supposed to move the page(s) around when the cursor is down, not draw selection marquees..  

 

Bug 2. 

This is a weird one. Every time I open a PDF file in Acrobat it starts blinking the page contents on and off (see second video) . Same PDFs don't blink in any web browser or Apple Preview. Nor Adobe Illustrator. Just Acrobat.

If I select some of the text (not always easy with the deteriorating capabilities of the Selection tool) it seems to stop blinking. Going forwards and back through pages of document doesn't stop it blinking. Most of these files I'm seeing it on were created in Powerpoint and saved as PDFs but I've seen it from all kinds of file origins. The only files I've seen it not happen in a PDFs that are digital versions of books/papers from  print publications, perhaps they're using a PDF export standard that blocks this behavior?!   

This topic has been closed for replies.
Correct answer Alastair L

I uninstalled, used the Acrobat cleaner application and reinstalled from a Acrobat using a downloaded DMG file that Support statff directed me to and this fixed this and issues I was having with the Pan (hand) and Selction (Arrow) tools and page content blinking on and off.

I couldn' find the tech supportṯ telephone number on the Adobe Support pages, It's like they are hiding it today. I had it stored in my phone from using it so much in the past when I was a daily driver of most of the CC suite. They got this sorted, in my experience that's the step to take, Discussion forums dont offer much on bugs like this.

1 reply

A
Alastair LAuthorCorrect answer
Inspiring
July 31, 2024

I uninstalled, used the Acrobat cleaner application and reinstalled from a Acrobat using a downloaded DMG file that Support statff directed me to and this fixed this and issues I was having with the Pan (hand) and Selction (Arrow) tools and page content blinking on and off.

I couldn' find the tech supportṯ telephone number on the Adobe Support pages, It's like they are hiding it today. I had it stored in my phone from using it so much in the past when I was a daily driver of most of the CC suite. They got this sorted, in my experience that's the step to take, Discussion forums dont offer much on bugs like this.

try67
Community Expert
try67Community Expert
Community Expert
July 31, 2024

They are hiding it... If you want to contact them you need to do so via chat or Twitter. From there you might be able to get the phone number for your country.

Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(make sure pop-ups are not blocked; type "Agent" to chat with a real person, or via phone, during working hours)
Twitter: https://twitter.com/AdobeCare

To submit bugs you can use this page, but don't expect much in terms of a reply or a quick solution:

https://www.adobe.com/products/wishform.html

 

    A
    Alastair LAuthor
    Inspiring
    August 4, 2024
    quote

    They are hiding it...


    By @try67

    Seriously, this company has major ethical challenges today. Take our money for 30 years then hide our local techincal  support number… just in case people start using it. Adobe, your legacy products can only last so long before the compeditors offer good enough to get out from under your thumb.

    quoteTo submit bugs you can use this page, but don't expect much in terms of a reply or a quick solution:

    https://www.adobe.com/products/wishform.html


    Is it only me or does this webpage have zero appearences of a form on it? I've tried in Safari and Firefox, no form for the last month or longer!!


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