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danielf64962077
danielf64962077
Participant
March 6, 2019
Answered

While Editing PDF in Acrobat some fonts are listed as .Tmp

  • March 6, 2019
  • 1 reply
  • 3246 views

Hello,

I have a user that is editing pdf's a large portion of the day. Some time ago the same documents that everyone is able to see and edit are now listing certain fonts in the document as .TMP.

The user has to change the font for each field. I have tried to check the local font box and research the problem here but it seems the thread was locked.

I have update acrobat all the way to today 03-06-2019

The acrobat pro dc version is 2019.010.20098

I am currently reinstalling the software from the help tab in acrobat but I don't see that fixing the issue.

This topic has been closed for replies.
Correct answer danielf64962077

We have a website that generates a PDF from a database.

When I am on my computer the font from that PDF is okay.

When I am on the user's computer the font is not okay.

When I copy the PDF from the user's computer and use it on my computer the font is okay.

The user is using OneDrive Sync and opening the file from a onedrive folder in documents, although when I move the file to the local C drive and open it as the user the font is still broken.

When I log the user out of the computer that is having the issue, then log in as my self the same document works while being ran from the c drive.

This led me to beleive that it is a user profile issue so I;

Renamed every adobe folder in the users account to .old (I did have to kill explorer.exe tree and all adobe programs)

Appdata\local\adobe

Appdata\Roaming\adobe

Appdata\localLow\adobe

%Username%\documents\adobe (for this user the documents was redirected to a onedrive\documents folder)

Also renamed a User folder that had a strange character in the folder name in the root of c which had a adobe folder.

This seems to have fixed the issue.

If I had to guess, I would suspect it was the folder in the users documents.

1 reply

T
Test Screen Name
Legend
March 6, 2019

I'm not clear - are you saying that the VERY SAME documents, on a different system, show different font names? I'd expect the .TMP to be part of the font name in the PDF and the same for everyone.


Or are you saying that this user used to edit SIMILAR documents (from the same source) without issue?

The crucial thing here is to identify whether the files are exactly the same, by moving them another way (e.g. memory stick).

danielf64962077
danielf64962077AuthorCorrect answer
Participant
March 7, 2019

We have a website that generates a PDF from a database.

When I am on my computer the font from that PDF is okay.

When I am on the user's computer the font is not okay.

When I copy the PDF from the user's computer and use it on my computer the font is okay.

The user is using OneDrive Sync and opening the file from a onedrive folder in documents, although when I move the file to the local C drive and open it as the user the font is still broken.

When I log the user out of the computer that is having the issue, then log in as my self the same document works while being ran from the c drive.

This led me to beleive that it is a user profile issue so I;

Renamed every adobe folder in the users account to .old (I did have to kill explorer.exe tree and all adobe programs)

Appdata\local\adobe

Appdata\Roaming\adobe

Appdata\localLow\adobe

%Username%\documents\adobe (for this user the documents was redirected to a onedrive\documents folder)

Also renamed a User folder that had a strange character in the folder name in the root of c which had a adobe folder.

This seems to have fixed the issue.

If I had to guess, I would suspect it was the folder in the users documents.

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