AdobeAcrobatReaderDC(19.021.20048) RuntimeError(abnormal program termination)

[s630903]

Hi.

When starting AcrobatReaderDC from around October 15th, there is a problem that "VisualC ++ RuntimeError" is displayed and the application terminates.

Even if you re-create the profile or update to the latest version (19.021.20048).

The only way to fix it was to delete “Home.aapp” in “AcroApp”.

If "Home.aapp" is deleted, RuntimeError does not occur.

Does anyone else have the same problem?

(Japanese -> English,Translated on Google)

[Meenakshi Negi]

Hello,

Thank you for reaching out.

Could you please confirm the OS version you are working on? 

Please make sure that you install all the mandatory and optionla updates.

Reboot the machine and check if you still expreicne the same behaviour.

Let us know how it goes.

Regards,

Meenakshi

[s630903]

Hello.

Thank you for your reply! The OS uses Windows 10 (1809 / 17763.805). The update program has also been applied to the latest version. I restarted my computer, but it still doesn't start with an error.

[s630903]

Hello.

I will report the cause of the problem.
The cause was in the registry, not the program.

[Error key]
Computer\HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\DC\AVGeneral\cRecentFiles

The keys under cRecentFiles (c1, c2, etc.) have a setting value of [tDIText], but if this setting value disappears, it will crash.

Reproduced by deleting tDIText as a trial.

I don't know why tDIText disappeared, but for the time being I solved it myself!

[Priyanja]

Hi s630903,

Thanks for reporting this issue and we regret the inconvenience caused to you.

We have forwarded the issue to the development team and will get back to you as soon as we have a solution handy.

Thanks again for your patience and cooperation here.

Regards,

Priyanka Jain 

(Adobe Acrobat Desktop Team)

[girijaa59824262]

Hi s630903,

We are pleased to inform you that with our latest update, this issue has been addressed. 

Could you please update to the latest version 2019.021.20056 and let us know if your issue is resolved.

Thanks for your patience and co-operation. We look forward to hearing from you soon.

Regards,

Girija Agarwala

Adobe Acrobat Desktop Team.

[s630903]

Hi Priyanja, Girija

After upgrading to 2019.021.20056 and intentionally deleting the Recent setting in the registry, no error occurred. Thank you very much!

[Priyanja]

Hi s630903,

Thanks for the response. Let us know if you have any other concerns. 

Regards,

Priyanka Jain 

(Adobe Acrobat Desktop Team)