Acrobat Installation Failed, I restarted the computers many time, but doesn't work

[louisk24159268]

Below are the log，

02/27/18 11:31:33:271 | [INFO] |  | ASU | OPM | OPM |  |  | 6188 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

02/27/18 11:31:33:271 | [INFO] |  | ASU | OPM | OPM |  |  | 6188 | No Record found for the input fields in opm_getValueForKey

02/27/18 11:31:44:243 | [INFO] |  | ASU | PIM-ASUInstaller | PIM-ASUInstaller |  |  | 2660 | Build Version - 10.0.0.137

02/27/18 11:31:44:243 | [INFO] |  | ASU | PIM-ASUInstaller | PIM-ASUInstaller |  |  | 2660 | Logging Level verbosity Set  to 4

02/27/18 11:31:44:244 | [INFO] |  | ASU | PIM-ASUInstaller | PIM-ASUInstaller |  |  | 2660 | AAMIU_Uninstall started...

02/27/18 11:31:44:244 | [INFO] |  | ASU | PIM-ASUInstaller | PIM-Uninstall |  |  | 2660 | Get RIBS Product count

02/27/18 11:31:44:252 | [INFO] |  | ASU | PIM-ASUInstaller | PIM-Uninstall |  |  | 2660 | RIBS Products install status :0

02/27/18 11:31:44:252 | [INFO] |  | ASU | PIM-ASUInstaller | PIM-Uninstall |  |  | 2660 | Get NON RIBS Product count

02/27/18 11:31:44:252 | [INFO] |  | ASU | PIM-ASUInstaller | PIM |  |  | 2660 | AAMRef file :ACC.aamref exists at path :C:\Program Files (x86)\Common Files\Adobe\AdobeApplicationManager\AAMRefs

02/27/18 11:31:44:252 | [INFO] |  | ASU | PIM-ASUInstaller | PIM-Uninstall |  |  | 2660 | NON RIBS Products install status :1

02/27/18 11:31:44:252 | [INFO] |  | ASU | PIM-ASUInstaller | PIM-Uninstall |  |  | 2660 | There are some non-ribs products using AAM. NON RIBS product use flag is 1.

02/27/18 11:31:44:252 | [INFO] |  | ASU | PIM-ASUInstaller | PIM-ASUInstaller |  |  | 2660 | Ignored AAM Uninstall... uninstall status :1

02/27/18 11:31:50:996 | [INFO] |  | ASU | MSIInvoker | AAMEEUtilities |  |  | 5252 | Process creation completed.

02/27/18 11:31:50:996 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 5252 | Acrobat rolled back successfully ...

[kglad]

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

[Bani Verma]

Moving to Installing, Updating, & Subscribing to Acrobat​ community.