Had "sign in required" loop now acrobat doesn't recognise my license

[robertk80059744]

Haven't been having much luck with Acrobat Pro DC recently.

The latest issue is "Sign in required" loop, where it says that I have successfully signed in and then goes to the sign in screen after 5 or so seconds. So I followed help on the forums which eventually led me to uninstall both adobe creative cloud and Acrobat Pro DC.

When I reinstalled them I now get "7 days left in trial" even though I am signed in to creative cloud.

I checked that my account is active, which it is. I also checked that I have licenses as well, which I do.

I followed help for this as well and deleted browser history for the two browsers that I use, but this has made no difference.

My creative cloud is set to auto update, I am assuming this is what has caused the problem when it updated to the latest version.

Does anyone have any idea on how to fix this?

[kglad · Accepted solution]

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://accounts.adobe.com/

if your account shows

a. your subscription is active,

1.  sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2.  if that fails, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

3.  if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

4.  if that fails, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[robertk80059744]

After a session with adobe support, it turns out that I needed to try the above steps while logged in to the administration account.

Being logged into a user account that wasn't admin wasn't good enough. Even though I gave admin permissions when I uninstalled and reinstalled.