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I know this is an old thread but I am having the same issue when creating a PDF from MSOffice document on Mac OSX - the hyperlinks are not preserved.
MacOSX version: High Sierra 10.13.6
Microsoft Office version: Office 365 16.17 (180909)
Adobe version (see below):

No problems on a Windows laptop with the Save As... process.
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Hi Jamie,
I have pretty much the same set up as you and I just saved a Word document with lots of html links three different ways and all provided viable links.
1) File (menu) -> Print -> Save as PDF
2) File (menu) ->Print -> Save as Adobe PDF
3) File (menu) -> Save As -> PDF
FYI, #1 is done by the operating system (in my (our) case Apple). #2 is done by Adobe (via Acrobat). #3 is done by Microsoft (generally if you are going to have problems, this is the one you'll have problems with).
Of the three, which are you trying this with? Have you tried the other two?
Thanks and let us know.
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Hi Gary!
I am using the steps in #3 - go figure. ![]()
I will try the other methods the next time I need to do a conversion but old habits die hard.
Thanks for the response!
Jamie
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HI Jamie,
Thanks for replying. I'd be very curious for you to test the other two. Of the three, the Acrobat one (#2) "should" give you the best results and the more complicated/complex the page the more likely you may wish to use this. FWIW, I almost always use #1 unless I get some issues. #1 is a tad faster than #2.
I'd appreciate it if you could let us know what you encounter with the other two.
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Hello. I'm having the same problem, and am not able to solve it using the steps suggested.
My setup:
Mac OSX Version 10.14.3
Word for Mac Version 16.24 (19041401) through Office 365
Adobe Acrobat Reader DC 2019.010.20099
#1: The resulting PDF has active mailto links, but links to web pages are dead.
#2: Same outcomes. I have Acrobat open when I try this in Word. The UI is the same as in #1. That is, I see "Save as PDF," not "Save as Adobe PDF."
#3: As you say, problematic (also changes the appearance of fonts). Not a contender.
BTW, Preview has been off during my most recent conversion attempts. And when I try to review results in Preview, I get the same outcomes: working mailto links but dead web links.
Will you kindly advise on the correct steps? Thank you.
Mary
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