Camera Raw and HEIC files problem

I want to convert a folder full of HEIC files to JPEG and I was hoping Bridge could do this as a batch process.

I am getting the following error message in Bridge (which spawns Photoshop CC in the process) when I try to open an HEIC image file:

"Photoshop Camera Raw does not support HEIC files on windows".

The Adobe Help page titled HEIC and HEVC media files support in Lightroom and Camera Raw says:

"In the Camera Raw Preferences dialog box, ensure that the JPEG/HEIC field is set to either Automatically open JPEGs and HEICs with settings or Automatically open all supported JPEGs and HEICs. To access Camera Raw Preferences, click the Open Preferences Dialog button  in the Camera Raw dialog box."

Whether from Bridge or PS I do not see the above text in my Camera Raw Preferences dialog box even though I just updated LR Classic CC, PS CC 2019 and Camera Raw this morning.

Camera Raw Prefs ver 11.3.9.197

Bridge ver 9.0.3.279 x64

Adobe Photoshop Version: 20.0.4 20190227.r.76 2019/02/27: 1205725  x64

Windows 10 Pro ver 1809.

I tried an Adobe support chat with Rahul about the disconnect between the Help Page and my Camera Raw Preferences. After he "researched" the subject he referred me to the same help page with the assertion that it will help. Things went downhill from there. I kept trying to get him to address the disconnect between the help page's references to JPEG/HEIC and that option not appearing at my end. He danced around it with all kinds of recommendations. "you need to convert the images to  HEIC/HEVC media to JPEG/H.264 while transferring to a Mac or PC." and "Actually we cannot open the HEIC files directly we have to first convert the images into JPEG or some other format which is supported on the application." and "Actually you can use the current version and it is not only for Lightroom application for the Photoshop application as well you have to first convert it and then import it into the application."

The chat ended up being an endless loop so I clicked off.

I am not seeking concurrence about Adobe's deplorable support. Does anyone know about the error message I cite and in what universe does the referenced Help page apply?

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Camera Raw and HEIC files problem

I want to convert a folder full of HEIC files to JPEG and I was hoping Bridge could do this as a batch process.

I am getting the following error message in Bridge (which spawns Photoshop CC in the process) when I try to open an HEIC image file:

"Photoshop Camera Raw does not support HEIC files on windows".

The Adobe Help page titled HEIC and HEVC media files support in Lightroom and Camera Raw says:

"In the Camera Raw Preferences dialog box, ensure that the JPEG/HEIC field is set to either Automatically open JPEGs and HEICs with settings or Automatically open all supported JPEGs and HEICs. To access Camera Raw Preferences, click the Open Preferences Dialog button  in the Camera Raw dialog box."

Whether from Bridge or PS I do not see the above text in my Camera Raw Preferences dialog box even though I just updated LR Classic CC, PS CC 2019 and Camera Raw this morning.

Camera Raw Prefs ver 11.3.9.197

Bridge ver 9.0.3.279 x64

Adobe Photoshop Version: 20.0.4 20190227.r.76 2019/02/27: 1205725  x64

Windows 10 Pro ver 1809.

I tried an Adobe support chat with Rahul about the disconnect between the Help Page and my Camera Raw Preferences. After he "researched" the subject he referred me to the same help page with the assertion that it will help. Things went downhill from there. I kept trying to get him to address the disconnect between the help page's references to JPEG/HEIC and that option not appearing at my end. He danced around it with all kinds of recommendations. "you need to convert the images to  HEIC/HEVC media to JPEG/H.264 while transferring to a Mac or PC." and "Actually we cannot open the HEIC files directly we have to first convert the images into JPEG or some other format which is supported on the application." and "Actually you can use the current version and it is not only for Lightroom application for the Photoshop application as well you have to first convert it and then import it into the application."

The chat ended up being an endless loop so I clicked off.

I am not seeking concurrence about Adobe's deplorable support. Does anyone know about the error message I cite and in what universe does the referenced Help page apply?

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Correct Answer by Daniel_E_Lane
Adobe Community Professional, Jun 13, 2019
Correct Answer by Daniel_E_Lane
Adobe Community Professional, Jun 13, 2019

An HEIC File is an Apple created file type using the H.264 data format in order to make photo files smaller in size, with as good or better resolution than a Jpeg. But Windows doesn't like it. At all. So you can download a free tool here https://www.copytrans.net/copytransheic/ . It is an easy to use tool to convert HEIC files into Jpegs

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Re: Camera Raw and HEIC files problem

Correct Answer by Daniel_E_Lane
Adobe Community Professional, Jun 13, 2019

An HEIC File is an Apple created file type using the H.264 data format in order to make photo files smaller in size, with as good or better resolution than a Jpeg. But Windows doesn't like it. At all. So you can download a free tool here https://www.copytrans.net/copytransheic/ . It is an easy to use tool to convert HEIC files into Jpegs

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No,Windows is open to this format. There's even an offici...

No,Windows is open to this format. There's even an official HEIC codec plugin from Microsoft.

Yes, you can effortlessly open a HEIC photo with Windows 10 builtin Photo app, but Adobe Photoshop just balantly ignores to support it.

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Re: Camera Raw and HEIC files problem

The free tools for HEIC conversion on Windows are lame. Don't convert to jpeg with other software. Instead, open in Lightroom CC and click the image, selecting from the drop down, "Edit in Photoshop". The adjusted HEIC image will open in Photoshop as a 16 bit tiff with adjustments intact, which is a big clue that the bit depth in HEIC taken with an iPad or other mobile iDevice has more that 8 bit per depth quality, my guess is ten bit depth per channel.

 

It is really tedious that Photoshop through Camera Raw cannot open HEIC directly. I think this must change when the iPad version of Photoshop comes out, else they will have an iPad platform without complete interchageability with the Windows versions of their suite.

 

If you use the option from Lightroom to save with adjustments, you will get the HEIC plus an xmp file with the raw adjustments you set in Lightroom. But these are useless until Camera Raw is updated to open them.

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