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Hello..
Just updated Photoshop.. and now I have a problem
I open a raw photo into photoshop.. make my edits in the camera raw filter and click open image and it freezes.. I have restarted three times and it still freezes up
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I suggest that you go to the Camera Raw preferences in Bridge and uncheck the graphics processor option at the bottom of the preferences dialog and see if that makes a difference.
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No effect in either Bridge or PS
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Hi,
Could you please email me (mqi@adobe.com)<mailto:mqi@adobe.com)> with these 2 files:
1. “System Info” under Photoshop
2. The error message when you open the raw file (screen shot will do).
Thanks,
Michelle
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The system information yielded this:-
Adobe Photoshop Version: 19.1.5 20180604.r.346 2018/06/04: 1175273 x64
Number of Launches: 13
Operating System: Windows 7 64-bit
Version: 7 SP1 6.1.7601.24150
System architecture: Intel CPU Family:6, Model:12, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 3597 MHz
Built-in memory: 16320 MB
Free memory: 8958 MB
Memory available to Photoshop: 14930 MB
Memory used by Photoshop: 60 %
Alias Layers: Disabled.
Modifier Palette: Disabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1440, right=2560
Display: 2
Display Bounds: top=0, left=2560, bottom=1080, right=4480
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
NumNativeGPUs=0
glgpu[0].GLVersion="4.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=2048
glgpu[0].GLName="NVIDIA GeForce GTX 750"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLVendorID=4318
glgpu[0].GLDriverVersion="23.21.13.8813"
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="GeForce GTX 750/PCIe/SSE2"
glgpu[0].GLRendererID=4993
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um"
glgpu[0].GLDriverDate="20171027000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.60 NVIDIA"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2"
clgpu[0].CLDeviceVersion="1.2 CUDA"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=2048
clgpu[0].CLName="GeForce GTX 750"
clgpu[0].CLVendor="NVIDIA Corporation"
clgpu[0].CLVendorID=4318
clgpu[0].CLDriverVersion="388.13"
clgpu[0].CLBandwidth=6.32881e+10
clgpu[0].CLCompute=312.591
License Type: Subscription
Serial number: 96040916640578058656
GUIDBucket:
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\
Temporary file path: C:\Users\Keith\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 232.9G, 114.6G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Plug-Ins\
Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2017/11/22-18:28:12 79.589342 79.589342
AdbePM.dll PatchMatch 2016/11/03:19:48:57 1.578146 1.578146
AdobeLinguistic.dll Adobe Linguisitc Library 10.0.0
AdobeOwl.dll Adobe Owl 5.2.11
AdobePDFL.dll PDFL 2017/10/31-06:12:59 79.250229 79.250229
AdobePIP.dll Adobe Product Improvement Program 7.4.1.109.46827
AdobeSVGAGM.dll AdobeSVGAGM 79.588619 79.588619
AdobeXMP.dll Adobe XMP Core 2017/07/13-01:06:39 79.160924 79.160924
AdobeXMPFiles.dll Adobe XMP Files 2017/07/13-01:06:39 79.160924 79.160924
AdobeXMPScript.dll Adobe XMP Script 2017/07/13-01:06:39 79.160924 79.160924
adobe_caps.dll Adobe CAPS 10,0,0,6
AGM.dll AGM 2017/11/22-18:28:12 79.589342 79.589342
ahclient.dll AdobeHelp Dynamic Link Library 3.0.0.6
AIDE.dll AIDE 2016/05/27-01:08:49 79.574279 79.574279
amtlib.dll AMTLib (64 Bit) 10.0.0.221 BuildVersion: 10.0; BuildDate: Tue Aug 1 2017 8:28:8) 1.000000
ARE.dll ARE 2017/11/22-18:28:12 79.589342 79.589342
AXE8SharedExpat.dll AXE8SharedExpat 2015/03/13-23:40:54 79.562390 79.562390
AXEDOMCore.dll AXEDOMCore 2015/03/13-23:40:54 79.562390 79.562390
Bib.dll BIB 2017/11/22-18:28:12 79.589342 79.589342
BIBUtils.dll BIBUtils 2017/11/22-18:28:12 79.589342 79.589342
boost_date_time.dll photoshopdva 11.1.0
boost_filesystem.dll photoshopdva 11.1.0
boost_signals.dll photoshopdva 11.1.0
boost_system.dll photoshopdva 11.1.0
boost_threads.dll photoshopdva 11.1.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CITThreading.dll Adobe CITThreading 2.1.0.1 2.1.0.1
CoolType.dll CoolType 2017/11/22-18:28:12 79.589342 79.589342
CRClient.dll Adobe Crash Reporter Client DLL 1.6.3.0
dnssd.dll Bonjour 3,0,0,2
dvaaudiodevice.dll photoshopdva 11.1.0
dvacore.dll photoshopdva 11.1.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 11.1.0
dvamediatypes.dll photoshopdva 11.1.0
dvametadata.dll photoshopdva 11.1.0
dvametadataapi.dll photoshopdva 11.1.0
dvametadataui.dll photoshopdva 11.1.0
dvaplayer.dll photoshopdva 11.1.0
dvatransport.dll photoshopdva 11.1.0
dvaui.dll photoshopdva 11.1.0
dvaunittesting.dll photoshopdva 11.1.0
dynamiclink.dll photoshopdva 11.1.0
ExtendScript.dll ExtendScript 2017/08/31-12:13:14 81.1150526 81.1150526
icucnv40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
icudt40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
icuuc40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
igestep30.dll IGES Reader 9.3.0.113
imslib.dll IMSLib DLL 10.0.0.22
JP2KLib.dll JP2KLib 2017/10/31-01:22:04 79.268591 79.268591
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler 17.0.0
LogSession.dll LogSession 7.4.1.109.46827
mediacoreif.dll photoshopdva 11.1.0
MPS.dll MPS 2017/10/31-01:22:04 79.588396 79.588396
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CC 2018 19.1.5
Plugin.dll Adobe Photoshop CC 2018 19.1.5
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 8.5.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 8.5.0.87
PSArt.dll Adobe Photoshop CC 2018 19.1.5
PSCloud.dll 1.0.0.1
PSViews.dll Adobe Photoshop CC 2018 19.1.5
SCCore.dll ScCore 2017/08/31-12:13:14 81.1150526 81.1150526
SVGRE.dll SVGRE 79.586793 79.586793
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler 17.0.0
tbb.dll Intel(R) Threading Building Blocks for Windows 2017, 0, 2017, 0118
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 2017, 0, 2017, 0118
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
updaternotifications.dll Adobe Updater Notifications Library 10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 10.0.0.1
VulcanControl.dll Vulcan Application Control Library 5.3.0.16
VulcanMessage5.dll Vulcan Message Library 5.3.0.16
WinRTSupport.dll Adobe Photoshop Windows RT Support 19.0.0.0
WRServices.dll WRServices Thu June 21 2017 12:26:24 Build 0.22473 0.22473
wu3d.dll U3D Writer 9.3.0.113
Required plug-ins:
3D Studio 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”
Accented Edges 19.1.5 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 19.1.5 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 19.1.5 - from the file “Filter Gallery.8bf”
Average 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Average.8bf”
Bas Relief 19.1.5 - from the file “Filter Gallery.8bf”
BMP 19.1.5 - from the file “Standard MultiPlugin.8bf”
Camera Raw 10.4 - from the file “Camera Raw.8bi”
Camera Raw Filter 10.4 - from the file “Camera Raw.8bi”
Chalk && Charcoal 19.1.5 - from the file “Filter Gallery.8bf”
Charcoal 19.1.5 - from the file “Filter Gallery.8bf”
Chrome 19.1.5 - from the file “Filter Gallery.8bf”
Cineon 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Cineon.8bi”
Clouds 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Clouds.8bf”
Collada 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”
Color Halftone 19.1.5 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 19.1.5 - from the file “Filter Gallery.8bf”
CompuServe GIF 19.1.5 - from the file “Standard MultiPlugin.8bf”
Conté Crayon 19.1.5 - from the file “Filter Gallery.8bf”
Craquelure 19.1.5 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 19.1.5 - from the file “Standard MultiPlugin.8bf”
Crosshatch 19.1.5 - from the file “Filter Gallery.8bf”
Crystallize 19.1.5 - from the file “Standard MultiPlugin.8bf”
Cutout 19.1.5 - from the file “Filter Gallery.8bf”
Dark Strokes 19.1.5 - from the file “Filter Gallery.8bf”
De-Interlace 19.1.5 - from the file “Standard MultiPlugin.8bf”
Dicom 19.1.5 - from the file “Dicom.8bi”
Difference Clouds 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Clouds.8bf”
Diffuse Glow 19.1.5 - from the file “Filter Gallery.8bf”
Displace 19.1.5 - from the file “Standard MultiPlugin.8bf”
Dry Brush 19.1.5 - from the file “Filter Gallery.8bf”
Eazel Acquire 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “EazelAcquire.8ba”
Entropy 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”
Export Color Lookup Tables 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Export3DLUT.8be”
Extrude 19.1.5 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “FastCore.8bx”
Fibers 19.1.5 - from the file “Standard MultiPlugin.8bf”
Film Grain 19.1.5 - from the file “Filter Gallery.8bf”
Filter Gallery 19.1.5 - from the file “Filter Gallery.8bf”
Flash 3D 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”
Fresco 19.1.5 - from the file “Filter Gallery.8bf”
Glass 19.1.5 - from the file “Filter Gallery.8bf”
Glowing Edges 19.1.5 - from the file “Filter Gallery.8bf”
Google Earth 4 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”
Grain 19.1.5 - from the file “Filter Gallery.8bf”
Graphic Pen 19.1.5 - from the file “Filter Gallery.8bf”
Halftone Pattern 19.1.5 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “HalideBottlenecks.8bx”
HDRMergeUI 19.1.5 - from the file “HDRMergeUI.8bf”
HSB/HSL 19.1.5 - from the file “Standard MultiPlugin.8bf”
IFF Format 19.1.5 - from the file “Standard MultiPlugin.8bf”
IGES 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”
Ink Outlines 19.1.5 - from the file “Filter Gallery.8bf”
JPEG 2000 19.1.5 - from the file “JPEG2000.8bi”
Kurtosis 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”
Lens Blur 19.1.5 - from the file “Lens Blur.8bf”
Lens Correction 19.1.5 - from the file “Lens Correction.8bf”
Lens Flare 19.1.5 - from the file “Standard MultiPlugin.8bf”
Liquify 19.1.5 - from the file “Liquify.8bf”
Matlab Operation 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “ChannelPort.8bf”
Maximum 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”
Mean 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”
Measurement Core 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “MeasurementCore.8me”
Median 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”
Mezzotint 19.1.5 - from the file “Standard MultiPlugin.8bf”
Minimum 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”
MMXCore Routines 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “MMXCore.8bx”
Mosaic Tiles 19.1.5 - from the file “Filter Gallery.8bf”
Multiprocessor Support 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “MultiProcessor Support.8bx”
Neon Glow 19.1.5 - from the file “Filter Gallery.8bf”
Note Paper 19.1.5 - from the file “Filter Gallery.8bf”
NTSC Colors 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “NTSC Colors.8bf”
Ocean Ripple 19.1.5 - from the file “Filter Gallery.8bf”
OpenEXR 19.1.5 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 19.1.5 - from the file “Filter Gallery.8bf”
Palette Knife 19.1.5 - from the file “Filter Gallery.8bf”
Patchwork 19.1.5 - from the file “Filter Gallery.8bf”
Paths to Illustrator 19.1.5 - from the file “Standard MultiPlugin.8bf”
PCX 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “PCX.8bi”
Photocopy 19.1.5 - from the file “Filter Gallery.8bf”
Photoshop 3D Engine 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Photoshop3DEngine.8bi”
Photoshop Touch 19.0 - from the file “PSDX.8bi”
Picture Package Filter 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “ChannelPort.8bf”
Pinch 19.1.5 - from the file “Standard MultiPlugin.8bf”
Pixar 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Pixar.8bi”
Plaster 19.1.5 - from the file “Filter Gallery.8bf”
Plastic Wrap 19.1.5 - from the file “Filter Gallery.8bf”
PLY 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”
Pointillize 19.1.5 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 19.1.5 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “PBM.8bi”
PortraitPro 1, 9, 1, 0 - from the file “PSFilterPPLauncher64.8bf”
Poster Edges 19.1.5 - from the file “Filter Gallery.8bf”
PRC 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”
Radial Blur 19.1.5 - from the file “Standard MultiPlugin.8bf”
Radiance 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Radiance.8bi”
Range 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”
Render Color Lookup Grid 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Export3DLUT.8be”
Reticulation 19.1.5 - from the file “Filter Gallery.8bf”
Ripple 19.1.5 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 19.1.5 - from the file “Filter Gallery.8bf”
Save for Web 19.1.5 - from the file “Save for Web.8be”
ScriptingSupport 19.1.5 - from the file “ScriptingSupport.8li”
Shake Reduction 19.1.5 - from the file “Shake Reduction.8bf”
Shear 19.1.5 - from the file “Standard MultiPlugin.8bf”
Skewness 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”
Smart Blur 19.1.5 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 19.1.5 - from the file “Filter Gallery.8bf”
Solarize 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Solarize.8bf”
Spaces 19.1.5 - from the file “Spaces.8li”
Spatter 19.1.5 - from the file “Filter Gallery.8bf”
Spherize 19.1.5 - from the file “Standard MultiPlugin.8bf”
Sponge 19.1.5 - from the file “Filter Gallery.8bf”
Sprayed Strokes 19.1.5 - from the file “Filter Gallery.8bf”
Stained Glass 19.1.5 - from the file “Filter Gallery.8bf”
Stamp 19.1.5 - from the file “Filter Gallery.8bf”
Standard Deviation 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”
STL 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”
Sumi-e 19.1.5 - from the file “Filter Gallery.8bf”
Summation 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”
Targa 19.1.5 - from the file “Standard MultiPlugin.8bf”
Texturizer 19.1.5 - from the file “Filter Gallery.8bf”
Tiles 19.1.5 - from the file “Standard MultiPlugin.8bf”
Torn Edges 19.1.5 - from the file “Filter Gallery.8bf”
Twirl 19.1.5 - from the file “Standard MultiPlugin.8bf”
U3D 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”
Underpainting 19.1.5 - from the file “Filter Gallery.8bf”
Vanishing Point 19.1.5 - from the file “VanishingPoint.8bf”
Variance 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”
Virtual Reality Modeling Language | VRML 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”
Water Paper 19.1.5 - from the file “Filter Gallery.8bf”
Watercolor 19.1.5 - from the file “Filter Gallery.8bf”
Wave 19.1.5 - from the file “Standard MultiPlugin.8bf”
Wavefront|OBJ 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”
WIA Support 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “WIASupport.8li”
Wind 19.1.5 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “WBMP.8bi”
ZigZag 19.1.5 - from the file “Standard MultiPlugin.8bf”
Optional and third party plug-ins: NONE
Duplicate and Disabled plug-ins: NONE
Plug-ins that failed to load: NONE
Extensions:
com.adobe.inapp.purchase 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_14_207\purchaseStock.html”
com.adobe.Butler.backend 2.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.Butler.backend\index.html”
Libraries 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_14_207\index.html”
New Document 2.2.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-2.2.1\fnft.html?v=2.2.1.30”
com.adobe.inapp.typekit.purchase 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_14_207\purchaseTypekit.html”
Start 2.2.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.2.1\index.html?v=2.2.1.67”
Adobe Color Themes 6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
Export As 3.1.2 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”
Export As 3.1.2 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”
Installed TWAIN devices: NONE
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The error message I get when trying to open a raw file is:-
'could not complete your request because of a program error'
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I have just upgraded Photoshop to CC 2018 and it will no longer open my RAW files. Any suggestions?
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Hi Keith,
Could you please email me at mqi@adobe.com<mailto:mqi@adobe.com> with your ‘system info’ from Photoshop?
Thanks,
Michelle