Can't launch DNG Converter 10.2

I have Lightroom 5.7.1 and have downloaded the DNG converter 10.2.

I can't get the file to launch/open, though.  My computer indicates it has finished installing but it doesn't show up in my programs.

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Can't launch DNG Converter 10.2

I have Lightroom 5.7.1 and have downloaded the DNG converter 10.2.

I can't get the file to launch/open, though.  My computer indicates it has finished installing but it doesn't show up in my programs.

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Correct Answer by dfranzen_camera_raw
Adobe Employee, Mar 14, 2018
Correct Answer by dfranzen_camera_raw
Adobe Employee, Mar 14, 2018

If you have this problem please try installing Microsoft's Visual C++ Redistributable for Visual Studio 2015

Available for download at this URL:

https://www.microsoft.com/en-us/download/details.aspx?id=48145

Thank you,

David

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Re: Can't launch DNG Converter 10.2

Adobe Community Professional, Feb 21, 2018

The installer should put a shortcut on your desktop, but if it didn't, you will have to locate the .exe file and create a shortcut to that.

On Windows, the converter is installed to C:\Program Files (x86)\Adobe ​(it's a 32-bit program).

Probably somewhere similar on a Mac, but since I don't use a Mac, I don't know.

DNG-converter-location.png

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Re: Can't launch DNG Converter 10.2

There is a bug in 10.2 which prevents the converter to launch. It works fine in some Windows 10 versions . In some it works and in some it don't. I reinstalled windows without installing any other apps but it still isn't going. So it is really the 10.2 / windows version combi.

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Re: Can't launch DNG Converter 10.2

We are aware of this problem and our Engineering team is working on it. Please add your vote by clicking the "me-too" option here: Camera Raw and DNG: DNG converter 10.2 installs but fails to open | Photoshop Family Customer Commun...

Thanks,

Akash

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Re: Can't launch DNG Converter 10.2

Adobe Community Professional, Mar 11, 2018

I have seen a reply from an Adobe staff member saying that Adobe is aware of the problem and is working on it. If your camera is supported in DNG converter 10.1, you could try that version in the meantime.

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Re: Can't launch DNG Converter 10.2

Correct Answer by dfranzen_camera_raw
Adobe Employee, Mar 14, 2018

If you have this problem please try installing Microsoft's Visual C++ Redistributable for Visual Studio 2015

Available for download at this URL:

https://www.microsoft.com/en-us/download/details.aspx?id=48145

Thank you,

David

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Re: Can't launch DNG Converter 10.2

I've installed Microsoft's Visual C++ and I could open Dng converter last week. Now I have again the same problem, can't launch DNG converter anymore. I've tried to unstillad Microsft Visual C++ and install it again but nothing... What can I do?

Many thanks

Rocio

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Re: Can't launch DNG Converter 10.2

Adobe Community Professional, Apr 15, 2018

If you have an older version of the DNG converter (older than 10.3) I would suggest installing the 10.3 version that was released recently. I think they fixed an issue that was plaguing an earlier version. No need to uninstall the old one, just install the new one.

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