Canon 7D Mkii

I got a new Canon 7D Mkii at the weekend and as my Photoshop CS5 couldn't handle the RAW files I bought Photoshop CS6, but still it would not recognise the RAW files; I downloaded the latest Adobe RAW update and still no joy, CS6 cannot open my RAW files.  I can download the files from the card to my laptop and It sees the jpeg files, but not the RAW ones - any suggestions?

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Canon 7D Mkii

I got a new Canon 7D Mkii at the weekend and as my Photoshop CS5 couldn't handle the RAW files I bought Photoshop CS6, but still it would not recognise the RAW files; I downloaded the latest Adobe RAW update and still no joy, CS6 cannot open my RAW files.  I can download the files from the card to my laptop and It sees the jpeg files, but not the RAW ones - any suggestions?

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Correct Answer by John_Waller
Adobe Community Professional, May 8, 2017
Correct Answer by John_Waller
Adobe Community Professional, May 8, 2017

The Canon 7D Mark II is supported by Camera Raw 8.7 or later.

Cameras supported by Camera Raw

CS6 is compatible with Camera Raw up to version 9.1.1 (not later versions).

So update your CS6 to Camera Raw 9.1.1.

If the built in update checker does not work for you, install 9.1.1 manually

Camera Raw installer for Adobe Photoshop CC and CS6

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Re: Canon 7D Mkii

Correct Answer by John_Waller
Adobe Community Professional, May 08, 2017

The Canon 7D Mark II is supported by Camera Raw 8.7 or later.

Cameras supported by Camera Raw

CS6 is compatible with Camera Raw up to version 9.1.1 (not later versions).

So update your CS6 to Camera Raw 9.1.1.

If the built in update checker does not work for you, install 9.1.1 manually

Camera Raw installer for Adobe Photoshop CC and CS6

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Re: Canon 7D Mkii

Thank you John, I'll try that.

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Re: Canon 7D Mkii

OK John, I tried to install Camera Raw 9.1.1 automatically, but it came up with an error message:

Any suggestions?  How and where would I install this file manually?

Thanks for your help

Joseph

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Re: Canon 7D Mkii

Adobe Community Professional, Jun 02, 2017

How and where would I install this file manually?

Try Camera Raw installer for Adobe Photoshop CC and CS6

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