• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Filmstrip interface in ACR 10.2 appears as older version.

Community Beginner ,
Mar 22, 2018 Mar 22, 2018

Copy link to clipboard

Copied

I have a student whose ACR 10.2 Filmstrip area appears to be an older version. There is no option to Merge to HDR or Merge to Panoramic. Any ideas?

pano.png

Views

770

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Mar 28, 2018 Mar 28, 2018

This is probably 32-bit Windows, which does not support the merge feature.

Votes

Translate

Translate
Community Expert ,
Mar 23, 2018 Mar 23, 2018

Copy link to clipboard

Copied

Have you had them reset the Camera Raw Preferences?

How To: Reset Camera Raw Preferences - YouTube

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 28, 2018 Mar 28, 2018

Copy link to clipboard

Copied

Thanks Chuck, we'll give that a try.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 26, 2018 Mar 26, 2018

Copy link to clipboard

Copied

What process version is he using? Please go to calibration panel and make sure the current version is selected.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 28, 2018 Mar 28, 2018

Copy link to clipboard

Copied

I had forgotten about that feature, Adriana. I'll have her check. However, on my computer, selecting an older version only changes the Basic panel. The Filmstrip area is unaffected.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 28, 2018 Mar 28, 2018

Copy link to clipboard

Copied

This is almost certainly an older version of Camera Raw.  Click on the preferences icon the Camera Raw dialog toolbar and look on the title bar of the Camera Raw preferences dialog.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 28, 2018 Mar 28, 2018

Copy link to clipboard

Copied

Also, what is the host application (Photoshop, Bridge, AfterEffects, Photoshop Elements, etc) and version.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 28, 2018 Mar 28, 2018

Copy link to clipboard

Copied

This is probably 32-bit Windows, which does not support the merge feature.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 28, 2018 Mar 28, 2018

Copy link to clipboard

Copied

My student will check her Windows system and get back to me. Thanks for the reply, Thomas.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 03, 2018 Apr 03, 2018

Copy link to clipboard

Copied

LATEST

Indeed. Older laptop with 32 bit OS. I have not seen a 32 bit system in class in a long time. Thanks

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines