Filmstrip interface in ACR 10.2 appears as older version.

I have a student whose ACR 10.2 Filmstrip area appears to be an older version. There is no option to Merge to HDR or Merge to Panoramic. Any ideas?

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Filmstrip interface in ACR 10.2 appears as older version.

I have a student whose ACR 10.2 Filmstrip area appears to be an older version. There is no option to Merge to HDR or Merge to Panoramic. Any ideas?

pano.png

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This is probably 32-bit Windows, which does not support the merge feature.

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Re: Filmstrip interface in ACR 10.2 appears as older version.

Adobe Community Professional, Mar 23, 2018

Have you had them reset the Camera Raw Preferences?

How To: Reset Camera Raw Preferences - YouTube

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Re: Filmstrip interface in ACR 10.2 appears as older version.

Thanks Chuck, we'll give that a try.

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Re: Filmstrip interface in ACR 10.2 appears as older version.

What process version is he using? Please go to calibration panel and make sure the current version is selected.

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Re: Filmstrip interface in ACR 10.2 appears as older version.

I had forgotten about that feature, Adriana. I'll have her check. However, on my computer, selecting an older version only changes the Basic panel. The Filmstrip area is unaffected.

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Re: Filmstrip interface in ACR 10.2 appears as older version.

This is almost certainly an older version of Camera Raw.  Click on the preferences icon the Camera Raw dialog toolbar and look on the title bar of the Camera Raw preferences dialog.

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Re: Filmstrip interface in ACR 10.2 appears as older version.

Also, what is the host application (Photoshop, Bridge, AfterEffects, Photoshop Elements, etc) and version.

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Re: Filmstrip interface in ACR 10.2 appears as older version.

This is probably 32-bit Windows, which does not support the merge feature.

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Re: Filmstrip interface in ACR 10.2 appears as older version.

My student will check her Windows system and get back to me. Thanks for the reply, Thomas.

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Re: Filmstrip interface in ACR 10.2 appears as older version.

Indeed. Older laptop with 32 bit OS. I have not seen a 32 bit system in class in a long time. Thanks

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