I downloaded the new CR today....

Now my Photoshop crashes every time I try to open a jpeg file. This never happened before with all the other updates. Is this just me or is this happening to anybody else with this update?

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I downloaded the new CR today....

Now my Photoshop crashes every time I try to open a jpeg file. This never happened before with all the other updates. Is this just me or is this happening to anybody else with this update?

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27 Replies

Re: I downloaded the new CR today....

No such problem on my W10 system.

Richard Southworth

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Re: I downloaded the new CR today....

My jpegs are loading, but with a very weird hue.

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Re: I downloaded the new CR today....

Update - If I import the photo to LR and open it from there whether it is a smart object or not it opens no problem. BUT, if I open the photo from my desktop or outside of LR it crashes. It doesn't matter if I open the file from PS  or right-click on the file and click open with Photoshop. So it seems that I have to import to Lightroom first.  No more down and dirty edits with photos I was going to throw away later anyway.

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Re: I downloaded the new CR today....

Adobe Community Professional, Jul 19, 2017

Using Windows 10, no problem here. Have you turned off graphics processor in the Camera Raw preferences?

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Re: I downloaded the new CR today....

I am using a Mac. I tried both checking and unchecking "use Graphics processor" and it still crashes if I open a file without using LR. I also upped my Raw cache size from 1 GB to 10. No  joy.

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Re: I downloaded the new CR today....

I think I solved it. After thinking I could revert back to an earlier time before the update with TM and finding that my PS reverted to CS6 and I couldn't open CC i just reinstalled CC and now it seems to be working as normal.  After just 1 more crash that is.  So it seems that when something doesn't work after an update you should reinstall and see what happens.

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Re: I downloaded the new CR today....

Did you re-install Camera Raw 9.12 after re-installing Photoshop CC? If you still see a crash opening a JPEG, can you provide a link to the JPEG file?

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Re: I downloaded the new CR today....

I've uninstalled PS CC and LR and reinstalled both. The one jpeg that it happens to all the time whether I open it from within Photoshop or from double-clicking it on my desktop. It happens to others as well but this is th one it happens to consistently. At the Camera Raw entry on my Creative Cloud App it says uninstall not available. It's still not solved. I jumped the gun up there. It worked for a while but I guess I didn't try every scenario. I must have sent at least a dozen crash reports with the latest having comments.  I worked something else out as well. When i send a copy from LR to edit it works okay but if I tick edit original it crashes too.

IMG_1324.JPG

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Re: I downloaded the new CR today....

Adobe Community Professional, Jul 19, 2017

If this is the "bad" JPEG, could you provide a link to the file in Dropbox or similar where it can be downloaded so that we can try it on our computer? Just looking at the image isn't going to enable us to provide much help.

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Re: I downloaded the new CR today....

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Re: I downloaded the new CR today....

Adobe Community Professional, Jul 19, 2017

I don't know what to tell you. I was able to open it in Camera Raw on my computer.

Capture.JPG

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Re: I downloaded the new CR today....

I don't understand then. It started with trying to crop someone's image from FB to show them a different crop and when I tried to open it directly from FB it crashed. I tried other  jpegs and they crashed as well. Now after reinstalling PS and CR the other file works but this one crashes.

How do I revert my Camera Raw back as another person has said he did? I want to try that to see if it works. I tried Time Machine but that just screwed things up to where I had to reinstall PS.

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Re: I downloaded the new CR today....

This is crazy weird. Now it works. Might be temporary though.

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