Problem installing updated camera raw for CS6

[fredericky12176546]

QUESTION: I recently bought a Nikon D 7500 and needed to download a new camera raw (9.1.1) to view raw images from this camera. I downloaded and installed as directed the camera raw viewer 9.1.1 but in Bridge CS 6, I still see only an icon in place of my raw image which still will not open in camera raw. Am I doing something wrong? Any help much appreciated. Fred

[Akash Sharma]

Hi Fred,

Sorry that you cannot open your raw images from Nikon D7500 in Bridge CS6.

Could you please make sure that Bridge CS6 is updated to the most recent updated version?

Also, take a look at this article Generic icons | Camera raw files | Adobe Bridge ​and let us know if that helps.

Thanks,

Akash

[Jeff Arola · Accepted solution]

Camera raw 9.12 is the plugin you need, but unfortunately cs6 is too old to use that version.

Camera raw 9.1.1 is the newest version for cs6, but that is older than camera raw 9.12

Cameras supported by Camera Raw

You can use the adobe dng converter to convert the D7500 nefs to dng copies, which then bridge cs6 or photoshop cs6 should open.

windows

Adobe - Adobe Camera Raw and DNG Converter : For Windows : Adobe DNG Converter 10.5

mac

Adobe - Adobe Camera Raw and DNG Converter : For Macintosh : Adobe DNG Converter 10.5

[fredericky12176546]

The d 7500 is supported by camera raw

9.1.1 according to adobe info. Is this not

correct? Thanks

[Akash Sharma]

The Nikon D7500 was first supported in Camera raw 9.12.

As JeffArola mentioned, please use DNG converter to process raw files from camera to DNG or you need to upgrade to Photoshop CC.

Thanks,

Akash

[JP Hess]

Adobe's published list of supported cameras indicates that Camera Raw 9.12 is required to support the D7500. You are going to have to use the DNG converter if you want to continue using Photoshop CS6.