updated camera raw cc to latest 10.3.0.993 now cannot open CR2 files 5D Mark IV

[Rikblak]

Hello.  Just updated the Camera Raw yesterday.  I now cannot open the same CR2 files I was working on before the update.  None of these files I shot were with Dual Pixels.  They should just be Raw files period.  Anyone else having and issue?  Did you resolve it?

I uninstalled and then reinstalled Photoshop.  This did not fix the issue.

Any help would be appreciated.

Rw

[JP Hess]

I don't have that camera, but I downloaded a sample image. I have Camera Raw 10.3 installed and had no difficulty opening the file.

[richardw52552338 · Accepted solution]

Thank you for the reply.  I did more research online and started going through older files from my 5D Mark III and they worked.  I found that files from my vacation photos a couple weeks ago worked on a hit and miss bases.  especially the last two folders.

I deleted and then re-downloaded all the CR2 files.  The ones that were giving issues now work.

I am going to chalk it up to the files were corrupted and I had been lucky on the ones I had been working on up to this morning.

Better this than being unable to do anything ever again

rw

[richardw52552338]

Now if someone would tell me how to mark this as answered or how to delete I can forget this embarrassing incident