Articulate Storyline courses in Adobe Connect Pro 7.5 don't resume when learner closes and revisits

[Diana @ RGA]

Hello,

I'm brand new to this forum, so please forgive any breaches of etiquette, but I really hope someone from the Community can help wth a strange, somewhat random issue with some Articulate Storyline courses hosted in Adobe Connect Pro 7.5.

We have more than 20 Storyline courses that have been published and uploaded over the last year.  If a learner closes the course before completing the end-of-course quiz, their progress should be saved and when they reopen the course they should see a prompt asking if they want to resume where they left off (see below).  This functionality is set up within the player settings of Storyline before the course is published, and all courses were prompting to resume until a couple of weeks ago.

Resume Prompt:

Storyline Player Settings:

Around May 31, we noticed that some of the courses were starting over from the beginning slide, even if the learner had previously completed part or all of the course.  I opened about 10 courses that day, and 3 or 4 prompted me correctly; the other 6 or 7 started over at the beginning.  The strange thing is that all of the courses are published the same way using the following settings in Storyline (3 screens below).

Publish Settings Screen 1

Publish Settings Screen 2

Publish Settings Screen 3

The even stranger thing is that a course that didn't resume properly last week, now resumes correctly for my coworker but doesn't prompt me upon revisitng/resuming the course.  On Monday I opened 12 courses and only 2 of them resumed correctly.  Today I checked those same 12 courses:  5 prompted to resume correctly (including the 2 that worked on Monday), 7 did not prompt me.  When my coworker opened the same 12 courses - 2 of the 7 that weren't working for me DID prompt her when she reopened the course link.

Unfortunately I haven't been able to establish any patterns as to why some courses always prompt to resume, why some courses never prompt /always restart from the beginning and why some courses prompt when my coworker opens them but not when I do.

At this point, I'm not even sure where to start, what to check or what questions to ask, so any and all help or suggestions are GREATLY appreciated.

Diana

[Casamia]

This was posted quite a long time ago. No answer??? I'm having a similar problem.

[Jorma_at_CoSo]

Well, there are two problems with the OP's question. First, Connect 7.5 is 6.5 years old (4.5 years old as of the original post) and most people are not using it any longer. Second, Articulate Storyline is not an Adobe product, so there is not likely to be much help here.

Since Connect 7.5, the product has been updated to support SCORM as well as AICC eLearning content. So, if a more current version of Connect is used then there will be more options for reporting and a greater ability to troubleshoot.

You mention you are having a similar problem. What does that mean? What products and versions are you using? Is the issue with resuming courses or is there a different issue?

[Casamia]

Well, I imagine my client is using the latest version, since I believe it's an account at Adobe. The problem is that when the learner certifies and exits the module, when they come back in there is no pop up allowing them to resume where they left off. Instead my client is getting a message that the module is in "review mode" but it doesn't behave like it is - i.e., you have to start the training all over again rather than having free access to the menus. When I test using SCORM Cloud the training works as expected. I'd love to solve this problem for my client. I've asked her to have a chat with Adobe, but I'm not sure she will understand the issue well enough to resolve it.

[Jorma_at_CoSo]

Ah, OK. What you described is Adobe Connect's Training module working exactly as intended.

Once a learner completes a course, they are allowed to go back and reaccess the training in review mode. This means that they can interact with the training as they did before but their interactions are no longer tracked.

This is likely different than SCROM Cloud because Adobe Connect is not an LMS. While it can accept AICC or SCROM content, how it delivers it is unique to Connect. Here is the full explanation about review mode, Adobe Connect Help | Creating training courses

[Casamia]

Thanks for your help. I have a much better understanding of what's going on now. I advised my client to look into Adobe Captivate Prime.

Thanks again!