Unable to open PDF files in Reader after canceling Acrobat subscription

[Razor_ATC]

Dear Adobe,

I have a case# 0185794056.  It involves a purchase of Pro XI and a cancellation shortly after.  Since the cancellation of Pro XI, I have had difficulties accessing Reader.  When I click to open a file in Reader, I receive a message stating I need to renew my Pro XI subscription.  What can be done?

Sincerely,

Brian Razak

[Sara_Forsberg · Accepted solution]

Hi Brian,

If I understand correctly, you're double-clicking a PDF in hopes of opening it in Reader, but it opens (or tries to) to open in Acrobat Pro, instead. Is that the case?

Did you uninstall Acrobat Pro after canceling your subscription? If not, I would start there. Or, you could also associate the PDF filename extension with Reader, instead of Pro (the steps vary by operating system).

Please let us know how it goes.

Best,

Sara

[Razor_ATC]

Dear Sara,

Removing Adobe Pro XI has done the trick. Thank you for your assistance.

Sincerely,

Brian Razak

[Sara_Forsberg]

You're very welcome, Brian.

Enjoy the rest of your day.

Best,
Sara