Uninstallation completed with errors

[Irishoffspring]

So my apps weren't working so i was going to try to uninstall them. CC wasn't working either. so i go to control panel and uninstall creative cloud and it gives me this message "Uninstallation of Creative Cloud desktop completed with errors"

It didn't even uninstall it. So i use the Adobe Cleaner tool to uninstall and that even says it completed uninstallation with errors and i can't reinstall CC cause when i do it dont' work right and its out of date. so i think this error might be a reason why when i reinstall its still all the same and nothing is working. i made a different post about a subject that might be linked with this http://forums.adobe.com/thread/1442218  

Please help me! ive been dealing with problems for days and nothing is working!

[Rajashree Bhattacharya]

Hi Irishoffspring,

Welcome to Adobe Forum,

Please utilize the uninstaller located in Applications/Utilities/Adobe Installers/. 

Once the software is removed you can follow the steps listed at http://forums.adobe.com/message/4396277#4396277?tstart=0 to reinstall the software.

OR

Refer to

http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html

It should work.

Regards,

Rajshree

[Irishoffspring]

the first link you gave me didn't help. the link inside that link (the video) wasn't there. I have now deleted the opm.db file. Should i try reinstalling Creative Cloud Desktop?

The problem isn't so much out of date with the check mark. but the program itself Creative Cloud is out of date and everything in it. I can't dowload After Effects CC for example, it gives me cs6 and it doesn't even work. My problem i don't think anyone else has had cause of googled and looked in the discussions and have found nothing, ive been in a chat with a Adobe Support person and that didn't even help

[Rajashree Bhattacharya]

Hi irishoffspring,

Please relaunch CC & check.

Have you tried contacting Adobe Via http://adobe.ly/yxj0t6 ?

Regards,

Rajshree

[Irishoffspring]

I have tried restarting my computer, relaunching CC, Uninstalling, reinstalling deleteing folders the opm.db everything! including getting support and there is nothing that is working! I'm paying for a product i'm not even getting. and now I don't have lightroom in Creative Cloud, thats gone. I can't tell you how frustrating this experiance has been for me, ive been dealing with errors since day one! problem after problem after problem. and the support people weren't helpful today. the guy had me click a link that wasn't even relevent to me. and when i'm in the chat they don't really understand my situation.

[trendaxiom]

I am getting the same error and "Applications/Utilities/Adobe Installers/" is fairly vague. What is the precise location URL to download the uninstaller?

NM, found it Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

[ABCleverun]

Did you ever fix the problem?

[Rajashree Bhattacharya]

We have had many upgrades & updates, please let us know the exact issue that you are facing.

We can certainly follow up.

Regards

Rajashree

[Rosc363]

I am unable to log into Creative Cloud from Windows.

I followed the instructions for uninstalling and got an error message "Uninstallation of Creative Cloud desktop completed with errors."

The http://adobe.ly/yxj0t6 link sends me into a list of things to search for. It doesn't have a direct link to solve my question.

Where is Applications/Utilities/Adobe Installers?

[Govardhan.V]

That's okay.

Navigate to C:> Program Files(x86) >Adobe.

Open Adobe folder and if present rename Adobe Creative Cloud folder to Adobe Creative Cloud-old.

Make sure that Adobe Creative Cloud is not listed under Control Panel> Program and Features.

Then try to re-install Creative Cloud app again .

https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/CreativeCloudSet-Up.exe

[Rosc363]

Thank you. I did all of this. From there, I got error code: 201.

[Govardhan.V]

I see that you had tried with few troubleshooting steps already.

If you haven't tried below steps , give it a shot :

Disable Firewall Temporarily.

Step 1 :

Open C:drive and navigate to C:\Program Files (x86)\ " Common Files" \Adobe.

Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

Step 2:

Navigate to C:\Program Files (x86)\Adobe.

Open Adobe folder and if present delete Adobe Creative Cloud folder. [**important]

Unable to delete??? rename it to Adobe Creative Cloud-old.

Step 3 :

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

appdata

Then navigate to Local>Adobe.

Open Adobe folder and delete folders named AAMUpdater and OOBE.

Step 4 :

"" Make sure Adobe Creative Cloud is not listed under Control Panel > Program and Features list. ""

Click on the below link and download Adobe Application manager and install the same :

http://download.adobe.com/pub/adobe/creativesuite/cc/win/ApplicationManager9.0_all.exe

Once the installation process is completed, locate Adobe Application Manager launch icon on Desktop and double click on it .

It will start update process.

once it is completed, it shud launch Creative Cloud app.

Note:

Also make sure , Automatic Proxy settings detect is ON , before attempting installation process.

[billd94212715]

Thank you!  This was just what I needed.

[s1garcia]

Thank you so very much. Did step by step. Worked.

[Govardhan.V · Accepted solution]

If you still get error code 201, try installing app from direct download.

Important :

1) Make sure that Adobe Creative Cloud is not listed under Control Panel> Program Features.

2) Adobe Creative Cloud must not be present under C: > Program Files(x86) > Adobe.   If its present , rename it as mentioned in earlier steps.

Steps for direct download installation process:

Step 1)

Click on below link and open CS 6 download page , do not download anything from there , simply keep it open.

Download Adobe Creative Suite 6 applications

Step 2)

Once the CS 6 download page is opened , click on below link , it will download CC standalone installer Zip file , extract it and then right click on Setup.exe and select run as Administrator option .

http://trials2.adobe.com/AdobeProducts/KCCC/1/win32/ACCCx3_6_0_248.zip

Still same?? let us know , we will need to check with error logs.

[virgild62926541]

Hello Brucgovn,

I have had this problem for the last two weeks.

I have tried uninstalling it with the uninstaller, I deleted everything in regedit etc. nothing helped.

When I came across your answers this morning I gave it a try and it didn’t work the first time, but the second time I did everything you sad again, and in addition I deleted everything in regedit. Then installed CC using the Application manager and it worked perfectly.

Thank you very much.

[elodiesoler]

Hi,

I have the same problem. I did what you mentioned in your post step by step and it did work, I still have the error message. Could you help me please? This is very important, as I need it to work.

Regards,

Elodie

[Invoke El Dandy]

Hi Irishoffspring. I followed the procedure just like you posted and I'm still getting the error that says that the app is missing or corrupt. Is there any way to fix this?

[aidane92070342]

I'm getting the same error too, except it's Error Code 50. I tried to uninstall and reinstall CC, but with no luck. Does the same solution work with it?