• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Import video Photoshop CC 2019

Community Beginner ,
Oct 10, 2019 Oct 10, 2019

Copy link to clipboard

Copied

Hello,

 

I've been working with video and Photoshop for many years from now, but when I installed the last version (CC 2019) I cannot open or import any video in Photoshop. And it doesn't matter what codec of video I am using (normally is MP4 .h264)

 

Photoshop only keeps saying "Photoshop cannot open the video file" or "Photoshop doesn't recognize the file type" (and it's an MP4 .h264 perfect video that I know because I work with video)

 

Does somebody know if there is any bug with Photoshop working with video?

 

Thank you!

Views

363

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Adobe Employee ,
Oct 10, 2019 Oct 10, 2019

Copy link to clipboard

Copied

What OS/version are you running on?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 10, 2019 Oct 10, 2019

Copy link to clipboard

Copied

LATEST
Hello Jeffrey. I'm using macOS Mojave (10.14.6) in an iMac 21" 4K, 16 GB RAM and Intel Iris Pro Graphics 6200. I really don't understand why it's not working. Thanks!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines