Raw files are not opening in the latest Camera Raw

[josem32167578]

I did the camera raw update today and CC 2018/19 stopped opening Raw files, can anyone help me?

{Thread renamed by moderator}

[Sahil.Chawla]

Hi There,

That shouldn't be happening, as raw files are not opening after udpating the Camera Raw plugin, could you please let us know the version of Camera Raw you're on right now?

Also, what camera make and model you're using?

Have you updated Photoshop to version 21.0 via the Creative Cloud Desktop app and see if it helps?

Regards,
Sahil

[josem32167578]

mac os sierra, when I open photoshop 2018 19 20 camera raw information is nonexistent

  raw file CR2 canon 80D

[josem32167578]

the Ps 21 is not compatibility with sierra

[Jeff Arola]

Sounds like adobe updated your camera raw to 12.0 which is not compatible with Sierra.

Same thing is happening to users with El Capitan.

https://helpx.adobe.com/camera-raw/system-requirements.html

You can try reverting to camera raw 11.4.1 using this camera raw installer:

https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

[davescm]

Are you by any chance on a Mac and using the El- Capitan OS. If so, see here:

See this report in the feedbdack forum:

https://feedback.photoshop.com/photoshop_family/topics/mac-os-x-el-capitan-camera-raw-12-0

It would appear that version 12.0 of camera raw does not work on el-capitan

Dave

[josem32167578]

how can i uninstall camera raw 12

[davescm]

See Jeff's reply above

Dave