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When I try to import videos that are 1080x1350 they dont show up in my preview-window.
Premiere Pro dont report any problems when importing the file and it can be draged to a timeline. I can even playback the file on the timeline with the audio track playing - but there is no picture. Just a black screen. I can import any other file (with some other resolution) to Premiere Pro and drag it to the same 1080x1350 sequence and it shows up.
The 1080x1350-videoes can be played in VLC, Uploaded to Youtube etc without any problems so it looks like the files are alright.
I have tried exporting the exact same 1080x1350 sequence to 1080x1080, 1080x1920 and they now can be edited/played in Premiere Pro. I also tried exporting the 1080x1350 sequence with the same aspect ratio - 2160x2700 and again: It can be edited/played in Premiere Pro.
I tried narrowing down the resolutions where I am experiencing problems and it looks like anything between 1080x1350 to 1080x1359 is causing problems. 1080x1349 and 080x1360 is working fine.
I also tried changing the Project Settings > General -> Renderer from CUDA to Software Only. And now the 1080x1350 clip can be edited/played in Premiere Pro. So thats a workaround - but not really one I want to use.
Any ideas what I can do to fix this problem? I am exporting quite a lot of files in this format because of social media.
This is a known issue and it's embarrasing that Adobe hasn't addressed it yet since Instagram and Facebook use this frame size.
You'll have to use Software only mode.
https://forums.adobe.com/thread/2651246
Here is a UserVoice request: https://adobe-video.uservoice.com/forums/911233-premiere-pro/suggestions/38657671-support-1080x1350-frame-size-for-instagram
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Please post complete comp specs. OS build, Pr build (see about)
Media used (format, codec)
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This is a known issue and it's embarrasing that Adobe hasn't addressed it yet since Instagram and Facebook use this frame size.
You'll have to use Software only mode.
https://forums.adobe.com/thread/2651246
Here is a UserVoice request: https://adobe-video.uservoice.com/forums/911233-premiere-pro/suggestions/38657671-support-1080x1350-...