Ödeme sorunu

[reyyan_6260]

Adobe hesabında 2. yılım. İlk yıl gayet güzel kullandım fakat şu son 2 ayda benden 4 kere ücret kesildi. Hepsinin faturası resim olarak elimde var fakat ingilizce bilmediğim için yardım isteyemiyorum. Fazladan alınan 2 aylık ücretin iadesini istiyorum.

 

 

[kglad]

you have two different subscriptions.  one to an app and one to stock.

check your account, https://account.adobe.com

[reyyan_6260]

bunun için ikisine de ayrıca ödeme alınıyor benden. Ben öğrenciyim hisse
senedi nedir bilmiyorum iptal edebiliyor muyuz ve iptal edersem
kullanamayacağım bir uygulama olur mu

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<removed-kglad>

[kglad]

don't reply by email or remove your signature and disclaimers before sending.

[kglad]

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)