please be aware that this is mainly a public user-to-user forum. We are not really able to help you directly with any billing, account or subscription issues. In your case, you will need to contact Adobe Customer Care for assistance:
Click the 'circle with a speech bubble' icon (below is how it looks) on the right hand side to initiate a Chat.
/!\ CAUTION /!\
As this is a public forum, please do not upload and post your confidential and private information (email address, postal address, ...) here! Be also careful of other users fraudulently posing as Adobe Staff! You can recognize official Staff members via the badge next to their avatar image and the 'Adobe Staff' title - example. The only legit way to receive help with e.g. payment issues is via Customer Care - located here.