Не получается оплатить Фотошоп

[Светлана37672904nrzz]

Здравствуйте! Не получается оплатить Фотошоп. Тарифные планы не грузятся. Живу в Украине

[kglad]

are you having trouble purchasing a plan?

[Светлана37672904nrzz]

Yes, I can't pay for the subscription. I contacted the bank - they don't display the payment, they say there's a problem with the site. When paying with a bank card, they say - payment cannot be processed, contact the bank.

[kglad]

is your country being recognized (by adobe) as ukraine, and not russia?

[Светлана37672904nrzz]

Thank you. Yes, Ukraine. But I still can't pay with a bank card. I contacted the bank - the payment is not recorded there, they did not block it

[kglad]

can you try a different credit card?

[Светлана37672904nrzz]

I tried another card, another computer, another tariff plan, another Internet - nothing helped.

[kglad]

@Shivangi_Gupta 

[Shivangi_Gupta · Accepted solution]

Hi @Светлана37672904nrzz,

We are sorry for the trouble and we appreciate you giving all the suggestions a try. Sometimes, certain payments get blocked which can be checked by our backend team. Would you mind contacting our support team here : https://adobe.ly/3Zabgyi

They'll help you out.

^Shivangi