1. you posted in the wrong forum so @Ann Bens moved your post to the correct one
2. the adobe trials are one-time offers only. ie, if you've had a previous trial, you cannot start another one (for obvious reasons). so, when trying to start a 2nd trial, you immediately start a subscription.
3. 1 week after an annual subscription starts, you are no longer able to cancel without a penalty. here's more info:
make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step. (if you don't get a reply here from a badged employee within 24 hours, repost.)
and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html
p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.
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