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После оплаты подписки нет фотошопа

New Here ,
Mar 07, 2021 Mar 07, 2021

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здравствуйте,  подскажите , оплатила подписку фотошоп 5 марта, сегодня этой подписки нет в личном кабинете фотошоп опять платный. что делать

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Adobe Community Professional ,
Mar 07, 2021 Mar 07, 2021

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Moved to Account, Payment, Plan forum, from the Photoshop forum.

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Adobe Community Professional ,
Mar 07, 2021 Mar 07, 2021

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Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

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Be sure to remain signed in with your Adobe ID before accessing the link below
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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