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Проблема с новым аккаунтом.

Community Beginner ,
Oct 01, 2023 Oct 01, 2023

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Будучи не авторизированным в какой-либо аккаунт, я оформил пробную подписку на Premiere Pro, указав почту<email removed-kglad>

Далее я должен создать пароль для аккаунта Adobe и начать работу в Creative Cloud. Я ввожу полученный на почту код подтверждения, но внезапно появляется непонятная ошибка с просьбой попробовать ещё раз. Я попробовал ещё несколько раз с тем же результатом, теперь мой аккаунт временно заблокирован за неудачные попытки входа и дальнейшие попытки приведут к блокировке на более длительный срок. Как это вообще понимать? Что за глупость? Мне нужно приступить к работе с Premiere Pro, но не успел я создать аккаунт, подвязав к нему свою банковскую карту, как мой аккаунт блокируется из-за непонятных ошибок сервера...

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Community Expert ,
Oct 01, 2023 Oct 01, 2023

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what's the error message that you do not understand?

 

if it's not in english, can you copy it and paste the text?

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Community Beginner ,
Oct 01, 2023 Oct 01, 2023

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I can`t see my reply here so I better make it one more time

That appears when I try to create a password

 

Error

Please wait while we work
to resolve this issue and then try
again. If the problem
persists, contact customer support.

Date and time: 2023-10-01 14:38:407
Code: 74e6db14-b458-451 2-b03f-34c1a239ca4e

9a1bac02-2df1-493a-9fa7-8c04870d7131.png

 

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Community Expert ,
Oct 01, 2023 Oct 01, 2023

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Beginner ,
Oct 01, 2023 Oct 01, 2023

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ok, so I tried it again in Google Chrome and it worked properly. Looks like Microsoft Edge is the only problem here, as it was when I tried to create a Steam account and also had a non-context senseless mistake with no explanation...  

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Community Expert ,
Oct 01, 2023 Oct 01, 2023

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for others, it's not a browser issue per se. it's the browser settings and add-ons that can cause problems (most commonly by blocking popups and disabling javascript).

 

using a mobile phone browser is the most likely to succeed if you have more than one mac/win browser fail because they are less likely to have customized settings and addons.

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